Non-Bedside Nursing Roles
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Unique nursing careers within HCA Healthcare that you might not know about.

Registered nurses are one of the most in demand jobs and there’s no exception at HCA Healthcare. The highly sought after position within hospital settings and urgent care centers – both available here at our organization – are just two of the many options that nurses have today. But did you know there are nontraditional careers in nursing too?

The “hot jobs” in non-bedside nursing opportunities available at HCA are in: contact centers, transfer centers, nurse navigator, clinical

Contact Center Nurses

Registered nurses (RN) are available day and night to speak with patients by phone. Nurses at the centers come from clinical backgrounds ranging from emergency care to pediatrics, which is helpful, given the wide range of calls that come in. RNs at the contact centers also offer health and wellness information, and help callers find and set up appointments with physicians. What's more, the centers allow many nurses — and their vast knowledge — to keep providing patient care when they are no longer able to tackle 12-hour floor shifts. HCA has call centers in Nashville, Fort Myers, Fla., Kansas City, San Antonio, Texas and Salt Lake City, Utah.

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Transfer Center Nurses

Registered nurses field calls from other clinicians, gather clinical information for a transfer request and then facilitate the transfer by matching the patient's clinical needs to the facility with bed capacity and service capability. They will prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians and nurses. So, clinical knowledge is so important in the transfer center because time, speed and skill are critical to get the patient where he/she needs to go for care. HCA Healthcare transfer centers are located in 16 different locations across the country.

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Nurse Navigators

Nurse Navigators serve as an advocate, interpreter, educator and counselor for patients. This nurse will act as a concierge of services for patients and their families, explaining technical terms and communicating with all members of the healthcare team on behalf of the patient. Navigators are with patients from diagnosis all the way through survivorship or end-of-life care.

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Clinical Analysts and Clinical Specialists

The most challenging roles to fill are in Information Technology. The clinical analyst and clinical specialist roles are subject matter experts for the health record systems. It's a perfect role if you are a “techie” or good with learning and training others on a system. These positions don't have to be nurses, but they tend to be the best at it. Positions are available both at the facility and the division level. Upward mobility is available too!

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Assessment Response Center (ARC) Specialist

Behavioral Health Services is one of the fastest growing service lines within HCA. Behavioral health issues permeate everyone's life with one in every four experiencing a diagnosable mental health or substance abuse disorder each year. The Assessment Response Center (ARC) is a transfer center for behavioral health. Nurses in the specialist role will complete a clinical assessment for proper placement of patients. This role offers a great opportunity to make a difference in the lives of those with mental illness.

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Case Management

At HCA Healthcare, registered nurse case managers help to assess, plan, implement, coordinate, monitor and evaluate the options and services required to meet the patient's health needs. In this key role, nurses will help make sure every patient receives the best possible care for the best possible outcome, and identify opportunities to improve patient care.

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