Listening to Our Nurses
Nurses are at the forefront of our commitment to the care and improvement of human life. At HCA Healthcare, there are multiple ways for nurses to have voice and influence strategies and decisions related to patient care.
Professional Practice Councils
Nurse insights play a crucial role in delivering our mission. We’re working to ensure each of our hospitals has one or more Professional Practice Councils that give nurses a voice to share best practices and collaborate on topics related to patient outcomes, nursing quality and clinical practice standards.
HCA Healthcare has created specialty Advisory Councils to govern how best practices are shared across our nationwide system of hospitals. These councils include nursing representatives from each division and various clinical roles, including direct care nursing colleagues and nurse leaders.
HCA Healthcare takes a continuous listening approach, using our Vital Voices program, where colleagues actively seek conversations to solve problems and generate ideas. This allows nurses to provide real-time feedback and see real-time improvement.
Units of Distinction
Through our Unit of Distinction program, HCA Healthcare celebrates nursing units that exemplary performance in the strategic areas of advocacy and leadership, consistency in nursing practice and operations and leveraging scale to improve patient care. In 2022, 204 nursing units were recognized as top-performing nursing units. Units of Distinction are categorized in the top five percent of all HCA Healthcare units in the following specialized areas of care
- Behavioral Health
- Critical Care
- Emergency Services
- Inpatient Rehabilitation
- Medical Surgical
- Pediatrics / Pediatric Intensive Care
- Surgical Services
- Women’s and Children’s Nursing
Learning from our Multi-generational Nursing Family
Millennial and Gen Z nurses are rapidly making up a larger portion of our nursing workforce. To better understand and adapt our business to meet the needs of this new demographic, we proactively surveyed 1,000 Millennial and 250 Gen Z nurses to hear what drives, engages and motivates them.
The complete survey results confirmed that this nursing group prioritized creating a positive work environment through nurse relationships, communication and ability to grow professionally. We also found that scheduling flexibility, staffing levels, personal relationships, teamwork, training and the ability to have a voice in the organization were all essential to ensuring to supporting them at work.
We have already taken actionable steps to ensure that our nurses know that their voices have been heard.
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