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Listening to Our Nurses

Nurses are at the forefront of our commitment to the care and improvement of human life. At HCA Healthcare, there are multiple ways for nurses to have voice and influence strategies and decisions related to patient care.

Professional Practice Councils

Nurse insights play a crucial role in delivering our mission. We’re working to ensure each of our hospitals has one or more Professional Practice Councils that give nurses a voice to share best practices and collaborate on topics related to patient outcomes, nursing quality and clinical practice standards.

Advisory Councils

HCA Healthcare has created specialty Advisory Councils to govern how best practices are shared across our nationwide system of hospitals. These councils include nursing representatives from each division and various clinical roles, including direct care nursing colleagues and nurse leaders.

Vital Voices

HCA Healthcare takes a continuous listening approach, using our Vital Voices program, where colleagues actively seek conversations to solve problems and generate ideas. This allows nurses to provide real-time feedback and see real-time improvement.

Units of Distinction

Through our Unit of Distinction program, HCA Healthcare celebrates nursing units that are raising the bar for nursing practice. Launched in 2015, the program honors nursing units that deliver excellent patient-centered care in several specialties: medical-surgical, critical care, emergency services, surgical services, behavioral health, perinatal/neonatal, pediatrics/PICU and rehabilitation services. Departments must meet rigorous requirements to earn the Unit of Distinction designation, and award recipients are considered “the best of the best.”

  • 2,109 participating units in 2019

Learning from our Multi-generational Nursing Family

Millennial and Gen Z nurses are rapidly making up a larger portion of our nursing workforce. To better understand and adapt our business to meet the needs of this new demographic, we proactively surveyed 1,000 Millennial and 250 Gen Z nurses to hear what drives, engages and motivates them.

The complete survey results confirmed that this nursing group prioritized creating a positive work environment through nurse relationships, communication and ability to grow professionally. We also found that scheduling flexibility, staffing levels, personal relationships, teamwork, training and the ability to have a voice in the organization were all essential to ensuring to supporting them at work.

We have already taken actionable steps to ensure that our nurses know that their voices have been heard.

Want to change a life?

Come help us raise the bar for patient care.


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