Manager Access Management in Nashville, Tennessee, United States
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Manager Access Management

Work from Home
Nashville, TN, United States
Full-time • Work From Home
Information Technology   Job ID: 124096
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Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Manager Access Management opening with Work from Home today and find out what it truly means to be a part of the HCA Healthcare team.


At Work from Home, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K(100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

We are seeking a(an) Manager Access Management for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

 Job Title: Access Manager Summary of Duties:  The Access Manager is responsible for defining and improving user access standards, procedures and interactions with customers and support resources. The User Access Manager also reviews best practices, standards, and workflows to ensure consistency and standard operations. The User Access Manager identifies and understands prevalent user access issues based on trend analysis and root cause analysis, and participates in efforts to improve operational excellence. This position is responsible for the management of the Access Coordinator resources within a regional service desk. This includes after-hours and weekend support responsibility. Supervisor: Sr. Director, Access Management Supervises: 

Access Coordinators Duties Include But Are Not Limited To: 

  •  Provides Business leadership with education and guidance on access management policies and procedures and enterprise tools
  •  Partners with Human Resources leadership to define and monitor process flows
  •   Maximizes utilization of UIP (User Identity Portal) and other enterprise tools
  •   Responsible for access management component of all local, division and enterprise     projects
  •   Serves on facility and division security committees
  •   Leverages and applies department best practices, standards, and workflows created in     conjunction with other regional user access managers to ensure consistency and standard   user access processes across all IT&S division services
  •   Leads efforts to improve processes and procedures. Defines and improves user access   operational procedures and interactions with customers and support resources
  •   Communicates user access processes, guidelines, and standards
  •   Leads root cause analysis; understands the outcomes of root cause analysis for user access incidents and requests 
  •  Coordinates improvement efforts; Follows-up and follows through to ensure that operating changes result in expected improvements; reports on results of implemented improvements
  •   Develops user access strategies for new division-specific products being implemented 
  •  Ensures provision of after-hours and on-call support, as needed 
  •  Creates an environment that encourages information sharing, team-based solutions, cross-training, to ensure effectiveness, efficiency and service excellence 
  •  Develops benchmark measures for user access performance and establishes annual user access team objectives
  •   Meets with corporate, division and facility-level leadership teams, as needed, relating to new user access initiatives or issues
  •   Participates in user access resource planning activities; actively communicates resource constraints and continually balances resource supply to meet current demand of service desk Participates in recruiting efforts, as needed Develops a complete understanding of region and division user access needs Participates in vision-setting and direction of user access team with Regional Customer Support director. 

Establishes and maintains strong relationships with division and facility leaders, IT&S leaders, vendors, and staff.

 Encourages information sharing, team-based resolutions, cross-training, process improvement to ensure collaboration Participates in personnel management activities, including performance management and career development activities Coordinates efforts to develop processes and disciplines and supports sharing of best practices. Adheres to the Code of Conduct and Mission and Value Statements Assists with other duties as assigned.

 Knowledge, Skills, and Abilities 

  •  Demonstrated experience communicating across departmental boundaries to ensure collaboration, efficiency and service excellence (i.e. interdepartmental communication) 
  •  Demonstrated people management skills
  •   Experience conferring with diverse technical and functional groups at all levels of the enterprise to develop solutions and address issues 
  •  Strong understanding of Service Desk, user access and customer service principles
  •   A clear understanding of computer systems and corresponding support requirements
  •   Strong personal drive and ability to see projects through to execution in a matrixed environment
  •   Advanced reasoning, math, and language skills
  •  Competency in MS Office Suite, budgeting tools, call center tracking tools, ad hoc reporting tools, resource management tools Education Bachelor’s degree required Advanced reasoning, math, and language competencies Continuing education in area of specialization; appropriate certifications based on area of specialization Bachelors Degree must be obtained within 4 years of employment start date.


  •  5+ years of experience combined operational experience in information technology or healthcare, or healthcare applications or user access support 
  •  Experience with direct customer interaction, operations management, and personnel management desired 
  •  Experience conferring with technical and functional experts at all levels of the enterprise in a problem-solving environment 
  •  Experience in large, complex organization or corporate structured environment
  •   Demonstrated experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence
  •   Ability to work in stressful situations
  •   Competency in basic PC use and required tools Preferred
  •  Competency in use of call center tracking tools 
  •  Competency in use of process mapping, budgeting, ad hoc reporting, and resource management tools 


Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. OSHA CATEGORY – The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Manager Access Management opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Information Technology
Work from Home
Full-time • Work From Home

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to have received the first dose of a two-dose COVID-19 vaccination series (or a one-dose COVID-19 vaccination) to meet CMS requirements, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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