Manager EHR Support in Richmond, Virginia, United States
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HCA Healthcare

Manager EHR Support

Richmond, VA, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Directors and Managers   Job ID: 138416
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Do you have the career opportunities as a Manager EHR Support you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.


We are committed to providing our employees with the support they need. At HCA Healthcare, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K (100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Manager EHR Support where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Manager EHR Support provides technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division. This position ensures continuity and alignment of the division’s clinical application services direction and plans with HCA’s corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates in architecting the division’s clinical application services infrastructure and in the development of guidelines, procedures, and standards. Primary responsibilities include serving as the EHR Support leader for the division, managing the Division EHR Support Team, and coordinating consistent support of EHR clinical applications within the division. This individual also assists in resolving highly complex issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for all clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications. The Manager EHR Support requires subject matter knowledge across clinical applications. This position must stay abreast of latest clinical application developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

  •  Responsible for technical and managerial leadership in establishing goals and priorities and in the overall
  • management of current and planned clinical application systems and services within an HCA division.
  • Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and
  • coordinate implementation activities.
  • Responsible for personnel management, performance reviews, competency development, and coaching of staff.
  • Builds and maintains relationships with business operations, IT&S leaders, and vendors.
  • Participates in resource planning and allocates resources to meet goals of the clinical application services area,
  • IT&S goals and business priorities.
  • Organizes, plans, assigns, and monitors completion of work.
  • Participates in the development of corporate and division-level clinical application standards, policies, and
  • procedures.
  • Ensures that the design and use of clinical applications adhere to established HCA policies, procedures, and
  • standards.
  • Leads analysis of organizational needs for development and implementation of clinical applications; interfaces
  • with users to ensure that clinical applications are developed which meet their business and specifications.
  • Establishes and manages internal service level agreements and ensures external service level agreements with
  • vendors are met.
  • Assists the director in the development of the budget and develops project cost estimates for division and/or
  • facilities.
  • Ensures that service resources are assigned for the timely resolution of clinical application incidents and
  • requests
  • Works with enterprise subject matter experts and services resources and the enterprise Service Desk in
  • managing resolution of clinical application incidents and requests.
  • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and
  • process improvement within the area and across organizational boundaries.
  • Grows the support capabilities for clinical applications throughout the Division.
  • Works with EHR Support Analysts, EHR Support Specialists, Super User/Core Team Members, and Physician
  • Support Coordinators to implement the division plan for application standardization, utilization, integration,
  • and optimization.
  • Promotes EHR system security and patient confidentiality and helps ensure compliance.
  • Coordinates the sharing of best practice models, and policies & procedures related to clinical application
  • systems.
  • Participates in activities to improve departmental and organizational performance.
  • Establishes and maintains relationships with outside vendors of IT&S products, professional organizations,
  • contract employees, co-ops, external auditors, and consultants.
  • Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors.
  • Adheres to Code of Conduct and Mission & Value Statement.
  • Participates in special projects as needed and performs other duties as assigned.

RELEVANT WORK Experience : 10 plus years

Management experience: 3 plus years

Education: Bachelors degree required

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager EHR Support opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Directors and Managers
Full-time • Days 7-10 Hrs/Wkdays Only

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to have received the first dose of a two-dose COVID-19 vaccination series (or a one-dose COVID-19 vaccination) to meet CMS requirements, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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