EHR Support Analyst II

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Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an EHR Support Analyst II with Henrico Doctors Hospital Forest you can be a part of an organization that is devoted to giving back!

Benefits

We are committed to providing our employees with the support they need. At Henrico Doctors Hospital Forest, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K(100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!

Learn more about Employee Benefits

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Henrico Doctors Hospital family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic EHR Support Analyst II to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities. 

GENERAL RESPONSIBILITIES 

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leads and facilitates the facility's core clinical systems team on clinical IT activities 
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests 
• Serves as project leader for facility-based implementations of clinical applications software releases and new products
• Provides on-call assistance as needed. 
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility
• Facilitates and manages maintenance of facility-specific dictionaries
• Provides input to customize base division policies and procedures, training, and best practices for use within the facility
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed. 
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed 
• Performs quality audits and tracks metrics related to clinical application use
• Participates in meetings as a member of facility clinical leadership 
• Promotes system security and patient confidentiality and helps ensure compliance 
• Coordinates the execution and use of tools for audits 
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned 

KNOWLEDGE, SKILLS & ABILITIES: 

Required: 

• Understanding of clinical operations and processes
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR 
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing 
• Demonstrated customer orientation
• Excellent leadership and teaching abilities 
• Demonstrated advanced computer skills 
• Understanding of reporting tools functionality and capabilities 
• Must be able to drive to assigned sites to complete work 

Preferred: 

• Proficiency in various programming and clinical application reporting tools 
• Customer service orientation and/or training 

EDUCATION: 

• Bachelor's degree preferred 

EXPERIENCE: 

• One to Three years’ experience in clinical application support or related clinical work experience 

CERTIFICATE/LICENSE: 

• Licensing or credentials within specific clinical specialty preferred, if available. 
• Possession/Maintenance of specialty clinical licensure is strongly desired. 
• Valid state driver’s license and proof of auto insurance, if applicable. 

RELEVANT WORK EXPERIENCE 

• 3+ years 

EDUCATION 

• Bachelor’s Degree Preferred 

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our EHR Support Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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