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Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our HR Customer Service Representative opening with Work from Home today and find out what it truly means to be a part of the HCA Healthcare team.
At Work from Home, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:
Learn more about Employee Benefits
We are seeking a(an) HR Customer Service Representative for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
The HR Service Center (HRSC) Customer Service Tier I Representative is a member of the HR Service Center team, responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to HR and Payroll Tier I. The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.
· Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed
· Provides support within a HR Line of Business
· Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
· Escalate unresolved issues as needed
· Perform any other duties as needed
· Provide assistance on navigating internal resources on self service and HR technology tools
· Strong Customer Service skills
· Bachelor’s degree
· 1 year of experience in HR
"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."
If you find this opportunity compelling, we encourage you to apply for our HR Customer Service Representative opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)
What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.Learn more about HCA Healthcare chevron_right
For questions about your job application or this site, please contact;
HCAhrAnswers at 1-844-422-5627 option 1.