Senior Technical Analyst

Description

Introduction

Do you have the career opportunities as a Senior Technical Analyst you want with your current employer? We have an exciting opportunity for you to join St. Lucie Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

We are committed to providing our employees with the support they need. At St. Lucie Medical Center, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!

Learn more about Employee Benefits

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Senior Technical Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES

The Sr. Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Sr. Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 on-call support with other members of the division staff. The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed. 

DUTIES INCLUDE BUT ARE NOT LIMITED TO: 

• Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products 
• Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance 
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources 
• Logs and tracks incidents and requests; reviews incident and request tracking databases 
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted 
• Investigates hardware problems and performs minor system hardware and communication connection repairs 
• Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance 
• Aids and trains users on proper use of division and/or facility technology 
• Mentors and trains Division Technical Analysts 
• Participates in facility-based IT project planning, as needed
•  Effectively works with division and corporate IT&S personnel to ensure that division priorities an standards are achieved 
• Adheres to and supports HCA IT&S standards, policies and procedures 
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information 
• Adheres to Code of Conduct and Mission & Value Statement
• Performs other duties as assigned 

KNOWLEDGE, SKILLS & ABILITIES 

• Demonstrates broad knowledge of technology and solutions 
• Proactively manages resources and priorities workload 
• Demonstrated ability to multi-task; Possesses strong analytical skills 
• Demonstrated customer orientation; strength in analytical, math, and reasoning skills 
• Effectively communicates verbally and in writing
• Demonstrated proficiency in MS Office applications 
• Provides onsite technology support on projects 
• Must be able to drive to assigned sites to complete work 

EDUCATION 

• Bachelor’s degree in information systems or healthcare-related field is preferred 

EXPERIENCE 

• Two years of broad technical experience required 

CERTIFICATE/LICENSE 

• Basic certification in Cisco equipment or Microsoft Products is highly desirable 
• Valid state drivers license and proof of auto insurance, if applicable 

PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. 

OSHA CATEGORY – The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. 

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply