Provider Solutions Specialist

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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Provider Solutions Specialist today with Blue Ridge Regional Hospital.

Benefits

We are committed to providing our employees with the support they need. At Blue Ridge Regional Hospital, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!

Learn more about Employee Benefits

Come join our team as a(an) Provider Solutions Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Summary of Duties: 

The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows. 

KEY RESPONSIBILITIES OF THE PROVIDER SOLUTIONS SPECIALIST: 

• Assist in implementation and support of systems and technologies deployed to physicians and physician offices. 
• You will assist in testing physician-related systems for facility-specific requirements. 
• Proactively round in the facility and physician practices to ensure physician support needs are identified and addressed 
• Coordinate physician and physician office service requests and incident resolutions through the Division Service Desk. 
• You will monitor and communicate trends and issues that may affect administration/physician relationships. 
• Provide timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
• Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection and security compliance. 
• You will conduct or assist with access reviews and audits. 
• Contribute to division and facility strategic planning with regard physician product lines. 
• Provide on-call support as needed. 

KNOWLEDGE, SKILLS, AND ABILITIES: TRAINING:

• Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows. 
• Develop, maintain and customize educational material for new HCA ITG solutions and application enhancements to reflect facility or physician-specific needs. 

CUSTOMER SERVICE: 

• Partner with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions 
• Effectively communicates with customers, maintaining positive body language with confidence and patience. • Follow up, post issue resolution, to complete customer service cycle 
• Seek feedback through customer interaction to identify areas of improvement 

Education: 

•  College graduate or advanced course studies or related experience with a minimum of 3 years previous experience in healthcare related field preferred. 

What qualifications you will need:

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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