Market Service Manager

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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Market Service Manager today with HCA Healthcare.

Benefits

We are committed to providing our employees with the support they need. At HCA Healthcare, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!

Learn more about Employee Benefits

Come join our team as a Market Service Manager. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Market Service Manager leads team members who maintain and repair major infrastructure systems in acute care hospital buildings, as well as free-standing emergency departments. The Market Service Manager is primarily responsible for scheduling the preventive maintenance and repair activities, as well as managing efficiency and work quality of field technicians. Second, the Market Service Manager will be responsible for ensuring that preventative maintenance tasks in the CMMS software are appropriate and well laid out for the work that needs to be performed. If these Preventative Maintenance tasks need to be revised or developed, the Market Service Manager will play an instrumental role in their development and upkeep. The Market Service Manager will be responsible for all parts, tools, and fleet management in the assigned market. Additionally they will ensure that payroll is submitted in a timely manner, and extensive financial and accounting records are kept for purchases and services. The Market Service Manager communicates directly with customers, vendors and suppliers to ensure accurate communication of work status and requirements, and works with facility staff to ensure customer satisfaction while meeting departmental goals and objectives. The Market Service Manager will be expected to have an extensive knowledge of a working maintenance program based upon industry norms, and relevant codes. The Market Service Manager will be responsible for gathering and reviewing Life Safety Drawings as well as making recommendations for revision.

• Create annual schedule of preventive maintenance activities for shared services, utilizing technology platforms provided by HCA Healthcare to communicate those schedules to the hospital facility management teams (customer).
• Communicates with the hospitals staff before, during, and after scheduled service to ensure awareness of appointment, and overall satisfaction, as well as follow up on the status of remaining work to be done.
• Reviews all work orders, invoices, and time reports for accuracy.
• Review, Revise and Development preventative maintenance task templates in HCA’s CMMS software.
• Gathers, Review, and make recommendations to Facility Life Safety Drawings.
• Maintains communication with Divisional Director of Facilities Management concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment purchased and installed.
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
• Responsible for field technicians’ annual performance reviews and for setting improvement goals per company requirements.
• Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity.
• Must be willing and able to provide hands-on support during natural or man-made emergencies.
• Retains records of purchases, and ensures appropriate stock of frequently used products are available to technicians.
• Maintains positive relationships with vendors and suppliers, negotiating pricing, and advantageous terms.
• Track budget and projected spend to keep operations economically beneficial to hospitals.
• Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy.
• Ensures vehicles are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained.
• Schedules necessary vehicle maintenance in a timely manner according to service contract, to ensure vehicles remain in their best operating condition.
• Mediates issues related to minor repairs (i.e. windshield damage), and obtains necessary information for major repairs, including but not limited to, police reports from crashes, photos of damage, repair quotes, etc.
• Utilize provided fleet management software to manage the above.

What qualifications you will need:

• High School Diploma, or equivalent.
• 3+ years of relevant management experience.
• 7+ years of relevant work experience.
• Reliable vehicle and clean driving record.
• The job may require up to 50% travel.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Market Service Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

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