Patient Advocate PRN in Plano, Texas, United States
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Medical City Plano

Patient Advocate PRN

Plano, TX, United States
PRN/Per Diem • PRN
Case Management   Job ID: 00058-159097
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Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join the nation's largest provider of healthcare services as a Patient Advocate.
We are seeking a Patient Advocate at Medical City Plano to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!
We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.

Medical City Plano is a full-service, 513-bed acute care hospital with more than 2,070 employees and over 1,466 physicians on staff, representing over 70 specialties and subspecialties. Medical City Plano is the first hospital in Dallas, Collin, or Denton Counties to be awarded Comprehensive Stroke Center accreditation by the State of Texas, and is the first and only Level I Trauma Center in Collin Country. The Brain & Spine Hospital at Medical City Plano provides world-renowned neuroscience care, including advanced treatments for brain cancer, life-saving interventions for stroke patients, as well as treatments for scoliosis and other complex spine disorders.

The Patient Advocate's role is to promote positive patient and family centered care by serving as an advocate of service excellence for patients, family members, physicians, and guests along with promoting and influencing a healthy work environment for staff.

  • Responds to situations involving patient dissatisfaction with services being provided.
  • Works with hospital staff to resolve customer issues as they occur.
  • Rounds with patients to determine if level of service being provided meets expectations.
  • Works with director to ensure timely resolution of patient complaints on the Resolve System.
  • Functions as "All-In" facilitator for the facility.
  • Works with Director of Guest Relations/Volunteers to enhance and positively impact HCHAPS scores related to service excellence.
  • Consistent exercise of discretion and judgment are required.
  • Primary duty is predominantly intellectual in character.
  • Generates hospital reports to provide information on Patient Experience Related Information, i.e. HCHAPS, Core Measures, Rounding. All other duties as assigned.


Bachelors Degree required within 12 months. 

Experience with patient advocacy, conflict resolution and customer relations required. Excellent communication and interpersonal skills, diplomacy, problem solving, mediation, data management, and computer skills. 


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


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Case Management
PRN/Per Diem • PRN

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role requires you to have received the first dose of a two-dose COVID-19 vaccination series (or a one-dose COVID-19 vaccination) by February 28, 2022, or to have applied for a medical or religious exemption.

About HCA Healthcare

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For questions about your job application or this site, please contact;
HCAhrAnswers at 1-844-422-5627 option 1.

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