Assistant Director Patient Access in Austin, Texas, United States
Join our Talent Network
Skip to main content
St. David's Medical Center

Assistant Director Patient Access

Austin, TX, United States
Full-time • No Weekends
Directors and Managers   Job ID: 08949-201596
Save Job Unsave Job

Apply


Description

SHIFT: No Weekends
SCHEDULE: Full-time


Are you a service-oriented, patient-focused healthcare leader? Do you enjoy working in a fast-paced, first-class care facility? Take your career to the next level as an Assistant Director of Patient Access at St. David's Medical Center!

 

St. David’s Medical Center is a 350-bed acute care HCA Healthcare hospital  located in central Austin, Texas. Along with 64-bed rehabilitation facility, the Medical Center offers a 24-hour emergency departmentcardiovascular services, a Primary Stroke Center, and a Certified Chest Pain Center.

 

HCA Healthcare offers multiple health insurance plan options for you to select the coverage that best meets your needs. Choose from medical, vision, and dental plans that accommodate your lifestyle. You can also take advantage of other employee benefits such as the Employee Stock Purchase Plan (ESPP), Tuition Reimbursement, Student Loan repayment, PTO, Flex Spending both healthcare and childcare, Consumer Discounts and our matching 401(k).   

  

As the Assistant Director of Patient Access, you will lead the department in delivering superior care to every patient on every visit. You will assist the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.

What you will do in this role:

  • Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metrics.
  • Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible
  • Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training
  • Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.)
  • Ensure quality review measurements are in place
  • Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.
  • Determines trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error

Qualifications

  • Bachelor’s degree required; however, the requirement can be waived if currently enrolled in a Bachelor's program. 
  • Minimum 3 years of relevant experience with at least 2 of these years in a healthcare management role or successful completion of the Parallon Manager Trainee Program.

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare, has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Apply

Save Job Unsave Job

Details

Directors and Managers
Full-time • No Weekends

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to have received the first dose of a two-dose COVID-19 vaccination series (or a one-dose COVID-19 vaccination) by December 6, 2021, or to have applied for a medical or religious exemption. (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

Learn more about HCA Healthcare chevron_right

Similar Jobs

Additional Job Applicant Resources

For questions about your job application or this site, please contact;
HCAhrAnswers at 1-844-422-5627 option 1.

Get job notifications based
on your interests

Join our Talent Network