Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Support Representative with Work from Home you can be a part of an organization that is devoted to giving back!
We are committed to providing our employees with the support they need. At Work from Home, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Support Representative to help us reach our goals. Unlock your potential!
As a National Contact Center Management (NCCM) Patient Care Liaison, you will be responsible for providing and contributing to the company’s mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.
What you will do in this role:
·You will speak with customers, patients and stakeholders
·You will perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
·You will ensure performance and quality standards are met
·You will receive constructive feedback and coaching
·You will demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded
·You will provide superior customer service to internal and external customers and patients
·You will support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership
Qualifications you will need:
·Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED
·One year of customer service experience required
"There is so much good to do in the world and so many different ways to do it."
Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Support Representative opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For questions about your job application or this site, please contact;
HCAhrAnswers at 1-844-422-5627 option 1.