Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Service Management Ambassador Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!
We are committed to providing our employees with the support they need. At HCA Healthcare, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Service Management Ambassador Analyst to help us reach our goals. Unlock your potential!
The Service Management Ambassador is a trusted business advisor that supports the maturity of the ITSM business values and aligns to the customer’s priorities. The role supports the education, adoption, maturity, management and customer relationship relating to the ITSM foundation, (including, but not limited to) enterprise Asset & Lifecycle Management, Incident, Problem, and Change Management. The role will require technical understanding of the division and Corporate critical application and business services including High Availability and Disaster Recovery. The role develops a trusted advisor relationship with key stakeholders including the division personnel, facility IT leaders, corporate IT executives, and other technology professionals. The role is responsible for facilitating and executing SMO work intake requirements, gathering and analyzing information, facilitating collaboration across
ITG teams and providing consultation on products and processes to ensure objectives are met and value is delivered. The role supports the processes and identifies areas for improvement. The role may identify and articulate needs to be submitted to the project portfolio and/or enhancements. The role partners with the colleagues to advocate IT service management priorities to the product owners and influence long-term strategy. The role reviews documentation for both internal processes and user guides. This role requires strong communication skills and a high level of situational confidence. The role must display executive presence, confidence, and critical thinking for service management transformation.
All other duties as assigned.
What qualifications you will need:
Bachelor’s Degree Preferred
RELEVANT WORK EXPERIENCE
1 or more years
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."
Be a part of an organization that invests in you! We are reviewing applications for our Service Management Ambassador Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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HCAhrAnswers at 1-844-422-5627 option 1.