Support Specialist in Houston, Texas, United States
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Support Specialist

Houston, TX, United States
Full-time • Work From Home
Admitting Registration Clerical and Scheduling   Job ID: 08910-199913
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SHIFT: Work From Home
SCHEDULE: Full-time

Do you have a passion for healthcare and helping others? Do you enjoy working in a fast-paced, patient-centered environment? Jump-start your career at Parallon.
We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity!    
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated professional like you to be a part of our team. Join us in our efforts to better our community!




As a Support Specialist, you will support Customer Service Representatives with patient account research and records coordination.  
  • Track daily work results and monitor workload to ensure that operations needs are supported.
  • Assist in performing daily tasks to support the staff and managers.
  • Cancel and return accounts submitted by local municipalities if applicable.
  • Cancel and properly close bankruptcy accounts as submitted by various clients.
  • Maintain and track Better Business Bureau and Attorney General complaints, as well as, consumer generated correspondence and disputes
  • Compile and submit client checks on a daily basis.
  • Enter collector credit card payments via 
  • Perform required duties to obtain and submit insurance results for clients.
  • Obtain and submit insurance related claims for our various bad debt clients.
  • Analyze and resolve reject reports for clients.
  • Produce reports for overpayments to be reported to payment processing and prepare and complete adjustment reports to be submitted to clients on a monthly basis for bad debt and early out.
  • Analyze and dispatch non-activated reports for bad debt and early out departments.


  • High School or GED preferred.
  • Minimum one year related experience required, preferably in healthcare.
  • Experience working with spreadsheet software and word processing software.

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


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Full-time • Work From Home

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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For questions about your job application or this site, please contact:
HCAhrAnswers at 1-844-422-5627 option 1.

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