Senior Technical Analyst

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Description

Introduction

Do you have the career opportunities as a(an) Senior Technical Analyst you want with your current employer? We have an exciting opportunity for you to join Alaska Regional Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

We are committed to providing our employees with the support they need. At Alaska Regional Hospital, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Paid Time Off (PTO) and Personal Leave
• 401K (100% annual match - 3% to 9% of pay based on years of service)
• Academic Assistance and Reimbursements for Tuition and Student Loans
• Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
• Home, Auto, and Pet Insurance
• Employee Stock Purchase Program (ESPP)
• Short Term & Long Term Disability coverage
• Adoption Assistance
• Legal Benefits and lots more!

Learn more about Employee Benefits

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Senior Technical Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Senior Technical Analyst implements and supports a broad range of facility-based ITG equipment. As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• You will implement and support the broadest range of facility-based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources
• Logs and tracks incidents and requests; reviews incident and request tracking databases
• Provides 24x7 on-call support based on division ITG staff rotation, and carries a pager as warranted
• Investigating hardware problems and performs minor system hardware and communication connection repairs
• Acting as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
• Participating in meetings, committees and continuing education to improve individual, departmental and organizational performance
• You will aid and train users on proper use of division and/or facility technology
• Mentoring and training of Division Technical Analysts
• Participating in facility-based ITG project planning, as needed
• Maintaining and protecting confidentiality with regard to all aspects of patient care and employee information
• Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

• Demonstrate broad knowledge of technology and solutions
• Demonstrate customer orientation; strength in analytical, math, and reasoning skills
• Demonstrate proficiency in MS Office applications
• Provide onsite technology support on projects
• Must be able to drive to assigned sites to complete work

• Bachelor's degree in information systems or healthcare-related field is preferred

• 2 years of broad technical experience required

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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