DescriptionSHIFT: No Weekends
The Division VP of Care Experience develops a division strategic plan for advancing employee and patient experience that aligns with the enterprise framework. Provides feedback to corporate shared service on division-based needs (e.g., specific training modules). Responsible for the implementation and sustainability of patient satisfaction initiatives to improve patient experience across the division in alignment with the strategic and operational objectives of the division and the Chief Patient Experience Officer. Utilize evidenced based practices including but not limited to Nurse Leader Rounding, Employee Rounding, Senior Leader Rounding, Standards of Behavior, Peer Interviewing, etc. Coordinate or provide directly, training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties. Engage with individual facilities to identify unique concerns and assist with development of action plans, and shape corporate strategy by providing data-driven feedback on needed interventions or workshops
HCA West Florida is a comprehensive network of hospitals, surgery centers, physician practices, medical education and training programs and a complete continuum of specialized health services that meet the healthcare needs of residents and businesses. In 2020, HCA West Florida had more than 1.5 million patient encounters and provided an economic impact of more than $2.4 billion. With its founding in 1968, HCA Healthcare created a new model for healthcare in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine.
We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, student loan repayment and an employee discount program. We would love to talk to you about this fantastic opportunity.
At HCA Healthcare, we are all caregivers. Our people making a difference for our patients is at the foundation of all that we do. For over 50 years, HCA Healthcare has been committed to our patients and to our employees. Here, we are all caregivers.
Education and Experience
Master's degree Required
7+ years of experience in Healthcare and Patient Satisfaction Required
7+ years of experience in management Required
Knowledge, Skills, Abilities, Behaviors:
Knowledge of the implications of measures for CAHPS results and for CMS guidelines regarding the recording of patient satisfaction results
Working knowledge of CAHPS and other patient experience surveys/metrics
Knowledge of current trends and best practices in patient experience and service excellence relevant to services provided by hospitals, medical staffs, and integrated healthcare systems
Skill in preparing written communications that express information clearly and concisely
Skill in organizing thoughts or facts in verbal communications in such a way that they facilitate understanding
The ability to plan and manage projects, including assigned personnel, multiple competing project, or resource demands to meet project deadlines on time and within budget
The ability to use word processing software to draft correspondence and proof, edit, or format documents
The ability to use spreadsheet software to enter, evaluate, and modify data
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For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.
For questions about your job application or this site, please contact;
HCAhrAnswers at 1-844-422-5627 option 1.