Division Vice President of Experience in Tampa, Florida, United States
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HCA Healthcare

Division Vice President of Experience

Tampa, FL, United States
Full-time • No Weekends
Executive   Job ID: 02562-12116
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Description

SHIFT: No Weekends
SCHEDULE: Full-time


The Division VP of Care Experience develops a division strategic plan for advancing employee and patient experience that aligns with the enterprise framework.  Provides feedback to corporate shared service on division-based needs (e.g., specific training modules).  Responsible for the implementation and sustainability of patient satisfaction initiatives to improve patient experience across the division in alignment with the strategic and operational objectives of the division and the Chief Patient Experience Officer.  Utilize evidenced based practices including but not limited to Nurse Leader Rounding, Employee Rounding, Senior Leader Rounding, Standards of Behavior, Peer Interviewing, etc.  Coordinate or provide directly, training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties.  Engage with individual facilities to identify unique concerns and assist with development of action plans, and shape corporate strategy by providing data-driven feedback on needed interventions or workshops

 

HCA West Florida is a comprehensive network of hospitals, surgery centers, physician practices, medical education and training programs and a complete continuum of specialized health services that meet the healthcare needs of residents and businesses. In 2020, HCA West Florida had more than 1.5 million patient encounters and provided an economic impact of more than $2.4 billion. With its founding in 1968, HCA Healthcare created a new model for healthcare in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine.

 

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, student loan repayment and an employee discount program. We would love to talk to you about this fantastic opportunity.

 

At HCA Healthcare, we are all caregivers. Our people making a difference for our patients is at the foundation of all that we do. For over 50 years, HCA Healthcare has been committed to our patients and to our employees. Here, we are all caregivers.

Qualifications

Education and Experience

  • Master's degree Required

  • 7+ years of experience in Healthcare and Patient Satisfaction Required 

  • 7+ years of experience in management Required

Knowledge, Skills, Abilities, Behaviors:

  • Knowledge of the implications of measures for CAHPS results and for CMS guidelines regarding the recording of patient satisfaction results

  • Working knowledge of CAHPS and other patient experience surveys/metrics 

  • Knowledge of current trends and best practices in patient experience and service excellence relevant to services provided by hospitals, medical staffs, and integrated healthcare systems 

  • Skill in preparing written communications that express information clearly and concisely

  • Skill in organizing thoughts or facts in verbal communications in such a way that they facilitate understanding 

  •  The ability to plan and manage projects, including assigned personnel, multiple competing project, or resource demands to meet project deadlines on time and within budget

  •  The ability to use word processing software to draft correspondence and proof, edit, or format documents

  •  The ability to use spreadsheet software to enter, evaluate, and modify data

     

 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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Details

Executive
Full-time • No Weekends

About HCA Healthcare

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HCAhrAnswers at 1-844-422-5627 option 1.

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