Consulting Application Engineer in Franklin, Tennessee, United States
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HCA Healthcare

Consulting Application Engineer

Franklin, TN, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Information Technology   Job ID: 38710
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Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Consulting Application Engineer opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.


At HCA Healthcare, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K(100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

We are seeking a Consulting Application Engineer for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The ITG Kronos Consulting Application Engineer provides consulting level application support for HCA’s Labor Management Systems: UKG (Kronos) for iSeries, Workforce Central and Workforce Dimensions.

This position serves lead during project discovery, working collaboratively with business leaders and stakeholders to establish a shared understanding of business needs. This position leads the identification of well-defined engagement objectives, scope, dependencies and risks for projects that are projected to deliver business value, require ITG infrastructure changes, or present technical or operational risks. This position also ensures alignment between engagement objectives and business strategic direction is maintained.

This role also leads other team members in the design, development, implementation, and support of the Kronos platforms.  The Consulting Applications Engineer must possess the ability to lead and effectively manage multiple concurrent projects while also mentoring other team members. This position also provides key problem solving resolution direction for production systems as needed. And, this position has an in depth understanding of services provided by HCA Healthcare, ITG and develops relationships throughout the organization for assistance in accomplishing team goals for the company.


Operational Leadership and Support

  • Organize Day-to-Day Operational Support tasks.
  • Lead major project/product releases.
  • Actively lead and participate in complex design and development assignments
  • Conduct research for understanding of new industry technologies as needed.
  • Consistently deliver according to commitments and project plan dates.
  • Delegate tasks for effective delivery of solutions
  • Provide unit testing to ensure that the coding is complete prior to migrating the work to QA
  • Follow the development life cycle and adhere to the standard procedures
  • Support acquisitions work for the Kronos system
  • Research and resolve issues identified in systems and interfaces
  • Determine root cause for problems and implement improvements to prevent repeated occurrences
  • Collaborate with business analysts and project managers on project requirements.
  • Lead troubleshooting activities when complex issues arise
  • Work on assignments involving the use of various technologies both old and new.
  • Provide creative solutions and database/software management scenarios to address new and unique business requirements

Customer Support

Fulfill certain roles as assigned by management, such as overall testing coordination & documentation, special group planning& review coordination, overall help-desk ticket coordination, etc

Ensure troubleshooting issues with Kronos timekeeping system to determine if the issue is related to configuration or system limitations as needed.

Resolve issues submitted to Development via Service Central; resolve eSAF requests submitted to Development for Kronos Access

Provide after hours/on-call support as needed

Pay Policies/Configuration

  • Interpret, convert and configure facility pay policy requirements at the direction of the Payroll Service Centers and local markets into system requirements for entities migrating to the Kronos iSeries platform
  • Directly configure and maintain 3rd party time & attendance software (Kronos iSeries Timekeeper) for major initiatives as well as ongoing maintenance
  • Configuration of complex pay policies
  • Conduct unit testing, system testing, and acceptance testing of configured time & attendance software in conjunction with Lawson QA team
  • Work with 3rd party vendor (Kronos) in the solution of issues and problems that go beyond 2nd level support expertise
  • Work in a team environment with very integrated team member roles (i.e. consultant configuration specialists, RPG programming staff, Customer Support Services, Payroll Service Center teams, etc) to support all major initiatives (Lawson deployment, Payroll Consolidation) and ongoing maintenance.
  • Ensure all new software configuration documentation is accurate and up to date
  • Ensure the standardization of configuration practices and policies across the group are followed

Hardware/Time clocks

Assist with resolving hardware issues that cannot be resolved by 1st or 2ndlevel support 

What qualifications you will need:


College Graduate Preferred


Relevant Work Experience

Seven or more years

Other preferred/required experience:

Prefer experience with Kronos iSeries 4.1 and 6.1


Office work environment

This position will require periodic on-call responsibilities.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Consulting Application Engineer opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Information Technology
Full-time • Days 7-10 Hrs/Wkdays Only

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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