Operations Manager - National Transfer Centers in Nashville, Tennessee, United States
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HCA Healthcare

Operations Manager - National Transfer Centers

Nashville, TN, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Directors and Managers   Job ID: 38970
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Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Operations Manager - National Transfer Centers opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.


At HCA Healthcare, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K(100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

We are seeking an Operations Manager - National Transfer Centers for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The Operations Manager, National Transfer Centers is responsible for the operations of the Transfer Center (TC) and Centralized Patient Placement. Plans, problem solves, and communicates, under the direction of the TC Assistant Vice President, with HCA hospitals, medical staff, administrators, department heads, and nursing staff to effectively direct bed placement, admissions and transfers from HCA and non-HCA hospitals. Leads and manages all members of these teams and work directly with the TC AVP to maximize volume growth and provide optimized services to HCA customers.

As the Operations Manager for the HCA Transfer Centers, you will:

  • Provide leadership, management and administration of all aspects of departments in order to ensure organizational mission and objectives are met
  • Develop relationships and processes that will enhance access to HCA facilities, services, physicians, and health care professionals
  • Hire and maintain appropriate staffing levels and utilization of personnel and ensure the highest quality of professional skill
  • Provide a structured means for policy and procedure development through regularly scheduled staff meetings allowing for continual evaluation, review, and update of standards, functions, goals, and objectives
  • Under the direction of the TC AVP, work collaboratively with HCA clinical and medical staff advisors and client designated medical staff advisors to establish, revise, and enforce the clinical and medical staff participation criteria for transfer operations, throughput, and communications operations
  • Under the direction of the TC AVP and in conjunction with Physician Relations, perform regular visits to strategic outreach facilities to provide training, communication, and address service opportunities related to transfer center activities
  • Manage capital/operational budget, strategic planning, customer relations, marketing, and outreach activities of the Transfer Center and Centralized Patient Placement
  • Manage and collaborate with facility and division throughput leaders, all throughput activities, changes and stakeholder relationships related to Centralized Patient Placement
  • In conjunction with the TC AVP, collect, correlate, analyze, and interpret operational, financial, and statistical data. Inform and advise appropriate members of the HCA Senior Management team of potential business opportunities
  • Assists with development of new programs/services
  • Qualifications

    Education and Requirements:

  • Bachelor’s degree (4 Year Program)
  • Minimum 2 years’ experience as a RN clinical manager and/or supervisor
  • RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)
  • Previous Leadership experience and skills
  • Strong knowledge of Microsoft Office Suite
  • Excellent communication skills


  • Master’s degree (1-2 Year Program)
  • 5+ years’ experience as a RN clinical manager and/or supervisor
  • RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)
  • Experience in Transfer Center operations
  • Data Analytics experience 

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Operations Manager - National Transfer Centers opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Directors and Managers
Full-time • Days 7-10 Hrs/Wkdays Only

About HCA Healthcare

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