Associate Client Support Analyst in Nashville, Tennessee, United States
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HCA Healthcare

Associate Client Support Analyst

Nashville, TN, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Materials Management Supply Chain and Logistics   Job ID: 35689
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Description

Introduction

Do you have the career opportunities as an Associate Client Support Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

We are committed to providing our employees with the support they need. At HCA Healthcare, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K (100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

Our teams are a committed, caring group of colleagues. Do you want to work as an Associate Client Support Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

JOB SUMMARY

The Associate Support Analyst (ASA) provides triage of technical issues reported by CereCore clients.  The ASA facilitates Incident Management and acts a Client Advocate to assure resolution is achieved as promptly as possible.  Facilitation of Incident Management includes competent and effective communication skills through verbal, written, and listening techniques. Education of team members and clients is expected when applicable.

GENERAL RESPONSIBILITIES

Facilitates Client Support Services for CereCore clients.

Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.

Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.

Provides expert support within the Revenue Cycle Line of Business specialty.  Educates and trains clients one-on-one as needed to resolve requests.  Expands current and upcoming product knowledge within the specialty.  Trusted for applications, technical, business or operational knowledge.

Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.

Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.

Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA Healthcare resources.

Actively works to ensure CereCore Service Level Agreements are met.

Actively participates in and manages incident communication needs and expectations for customers and stakeholders.

Identifies and analyzes trends in requests related to the Line of Business or specialty.  Provides feedback from analysis to internal departments, clients, relationship consultant and the manager for the specialty.

Provides after-hours and on-call support as required.

Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.

RELEVANT WORK EXPERIENCE

Less than 1 year

EDUCATION

College graduate - Preferred

OTHER/SPECIAL QUALIFICATIONS

  • Ability to sit for long periods of time.
  • Ability to communicate clearly utilizing a telephone, headset, or other communication devices as appropriate for work duties.
  • Ability to utilize computer hardware such as keyboards, keypads, mice, or other data entry devices as appropriate for work duties.
  • Ability to listen and obtain information utilizing a telephone, headset, or other communication devices as appropriate for work duties.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Associate Client Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Full-time • Days 7-10 Hrs/Wkdays Only

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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