Guest Services Specialist II in Asheville, North Carolina, United States
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Mission Hospital

Guest Services Specialist II

Asheville, NC, United States
Regular Part-Time • 730a - 8p
Other   Job ID: 57061
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Do you want to join an organization that invests in you as a Guest Services Specialist.


At Mission Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.




At Mission Hospital, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:


Medical, Dental, Vision, Life Insurance and Flexible Spending

Paid Time Off (PTO) and Personal Leave

401k retirement plan

Identify Theft Protection

Pet Insurance

Employee Stock Purchase Program (ESPP)

Short Term & Long Term Disability coverage

Tuition reimbursement

Student loan assistance program

Employee discount program and lots more!


You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Guest Services Specialist. like you to be a part of our team.


Role Summary: Performs as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care. Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone. Monitors and provides assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times. Functions as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.Skills, Knowledge, Abilities


Required Education: High School Diploma or Equivalent

Preferred Education: Associates degree or above

Required License: None

Preferred License: None


Required Experience: One year of experience working in customer relations or other public contact field. Experience with accessing information through an automated system. Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses).

Preferred Experience: None


Mission Hospital, located in Asheville, North Carolina, serves as the regional referral center for tertiary and quaternary care in western North Carolina and the adjoining region. Mission Hospital is licensed for more than 800 beds and houses the region’s only dedicated Level II trauma center. It also includes Mission Children’s Hospital – the region’s only children’s hospital. The flagship hospital of Mission Health, Mission Hospital has been consistently ranked as one of the nation’s Top 100 Hospitals by Truven Health Analytics. Mission Hospital, a member of Mission Health, is an operating division of HCA Healthcare.


HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder


We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Giest Services Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Regular Part-Time • 730a - 8p

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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