Create healthier tomorrows and start your career as a Nurse Resident at HCA Healthcare
There are many reasons HCA Healthcare is an employer of choice. We foster an environment of personal and professional growth, while supporting our nurses as they transition from student to professional nurse. Our nurse residency program gives you the confidence and skills you need to set you up for success.
DescriptionSHIFT: No Weekends
Do you want to join an organization that invests in you and provides growth opportunities? At Parallon, you come first. We are committed to providing our employees with the support they need. At Parallon, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable. Some of the unique benefits we offer include:
We are seeking an AVP, Contact Center Technology to help us further reach our goals. The primary purpose of this role is to lead, support, and direct the team involved in identifying, researching, and analyzing business and strategic opportunities, to develop innovative technical solutions for patient, agent, and technology use cases. This includes strategic planning for the execution of Contact Center Technology programs and initiatives, overseeing all specific project work, and managing financials and budgets for respective team. The business technology strategy, data/analytics, user experience, customer feedback, and technology to create seamless customer experiences. The AVP of Contact Center Technology will lead the team in developing business cases for solving complex experiences, leveraging industry trend data, and market research, in addition to other appropriate resources.
The AVP of Contact Center Technology has responsibility for directing the team that defines all product requirements and communicates them to the business teams. This team also provides support for technical incidents and issues, serving as support to the business and liaison to technology teams. The AVP of Contact Center Technology collaborates with stakeholders across the organization to define the ideal customer experience and how the experience will be delivered through the Contact Center channel. This includes understanding impacts to workforce and any business process and technical requirements needed to support the initiative. The AVP of Contact Center Technology ensures any new work proposals align to the vision of the Contact Center and enables Contact Center associates to add value to the overall customer experience.
The position collaborates with Contact Center Operations, Contact Center Operations Support, and Workforce Optimization, as well as across all of enterprise leadership to understand objectives for Contact Center operational, program and enterprise goals in order to develop a recommended approach or solution. To accomplish this, the AVP of Contact Center Technology must have broad knowledge of Contact Center and related business processes, business management, finance, fulfillment, and technology.
What you will do in this role:
What knowledge, skills, abilities, education and experience you will need in this role:
We are a wholly owned subsidiary of HCA Healthcare, a comprehensive healthcare network where 275,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It’s an organization that exists to give people healthier tomorrows. Most importantly, as a part of HCA Healthcare we’re connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.
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