End User Support Specialist in Milwaukee, Wisconsin, United States
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End User Support Specialist

Milwaukee, WI, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Information Technology   Job ID: 31274
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Description

Introduction

Do you want to join an organization that invests in you as a(an) End User Support Specialist? At Nurse on Call, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

At Nurse on Call, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K (100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated End User Support Specialist like you to be a part of our team.

Job Summary and Qualifications

Provides first level of support to associates who are having system and procedural problems across a variety of technologies and systems. Key responsibilities include problem diagnosis and resolution, call handling, call tracking, end user education, resolution & escalation. At times, may work with other teams to understand specific support needs for applications and systems.

  1. Provides phone support in a high-volume, fast-paced environment, including documenting all customer requests for resolution or information within a service management system. Meets or exceeds standards for resolution and call responsiveness.
  2. Investigates problem, determines cause and takes action steps necessary to resolve the issue and verifies resolution.
  3. Routes accurate and detailed descriptions of unresolved problems to the appropriate support personnel.
  4. Adapts to process and procedure changes as communicated to promote a world class support organization.
  5. Works directly with team members to understand end user support needs for applications and systems; may consult with other teams.
  6. May be asked to assist with escalation support for other End User Support associates; could be asked to train some members of the team.
  7. Identifies common end user support topics and will communicate with supervisor or more senior member of the team. May assist implementing resolution.
  8. Stays informed about specific application and system changes that are being made by working with appropriate application and technology teams.
  9. May assist with projects related to hardware and software roll-outs or other implementations.
  10. May be called upon to travel for support and project work as needed.
  11. Encourages teamwork through cooperative interactions with co-workers.
  12. Establishes and maintains effective working relationships with IT staff, other associates, and vendors.

What qualifications you will need:

Education and Experience
High school education is required, and one to two years of related experience is preferred. Associate’s Degree or higher is preferred.

  • Nurse On Call is a Medicare certified agency of HCA Healthcare that provides home healthcare services.  Our professionals include registered nurses, licensed practical nurses, rehabilitation therapists, and social workers trained to help you try to get back to your normal life as quickly as possible. We offer a full range of individualized services for those who qualify and options to keep you healthy and that aim to lower your chances of hospital readmission. Our focus is to keep you on the path to recovery and wellness, not back to the hospital.  With physical and occupational therapy, skilled nursing and more, Nurse On Call provides the care you need in the comfort of your own home. 

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our End User Support Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Information Technology
Full-time • Days 7-10 Hrs/Wkdays Only

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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