Admissions Specialist - Customer Service Representative in Louisville, Kentucky, United States
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Galen College of Nursing

Admissions Specialist - Customer Service Representative

Louisville, KY, United States
Full-time • No Weekends
Admitting Registration Clerical and Scheduling   Job ID: 27750-061121GCNS
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SHIFT: No Weekends
SCHEDULE: Full-time

Galen College of Nursing is looking for Admissions Specialists(Customer Service representatives) to serve as the initial point of contact for prospective students. New Grads and candidates looking to start their careers are encouraged to apply. This is a great opportunity to start a career in higher education!


Galen College of Nursing is a vibrant and growing, single-purpose nursing college focused on expanding access to quality nursing education.  Our culture is at the forefront of everything we do.  Galen’s fundamental goals are to be the best place for nursing education and the best place to work and one cannot be true without the other.


At Galen College of Nursing, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:


  • Tuition Reimbursement/Assistance Programs
  • Paid Personal Leave
  • 401k (100% annual match – 3%-9% of pay based on years of service)
  • Identity Theft Protection discounts
  • Auto, Home, and Life Insurance options
  • Adoption Assistance
  • Employee Stock Purchase Program (ESPP)


As you consider joining Galen, please carefully consider how you will model the culture we embrace and look to sustain.  A culture where good ideas can come from anywhere and transparency is vital.   Respect, accountability and integrity are non-negotiables, and commitment is created and sustained through the development of all employees.  We care about each other and our students.  We look for ways to exceed expectations and we are always looking for ways to improve and grow, while delivering the promise of extraordinary nursing education, matched only by a commitment to our students’ success.  If you feel our culture aligns with your strength of experience, attitude and authentic desire to work with great people to help changes lives, we’d love to talk!


Galen College is looking for an Admissions Specialist to support the Admissions function as an initial point of contact for prospective students through in-bound and out-bound phone calls, emails, and web chat. Electronically track potential leads and assist with scheduling appointments for the Admissions Department.



  • Answer multiple incoming calls from prospective students to share detailed information and schedule appointments for all campuses.
  • Make outgoing phone calls and emails in response to electronic inquiries from prospective students.
  • Make follow-up calls to potential students who miss scheduled appointments.
  • Web chat with prospective students.
  • Follow-up with prospective students throughout the admissions process.
  • Utilize CampusVue to monitor prospective and new students in the most effective way possible.
  • Other duties, as assigned, and logically associated with the goals and objectives of the College.  




Education: High School Diploma, Higher education degree is preferred.


Experience: 1 year of customer service experience is preferred.


Special Qualifications: Computer proficient with Microsoft Office.  Excellent verbal and written communication skills.  Ability to work in a fast-paced environment.  High attention to detail.  Able to maintain a customer-friendly demeanor.  Able to work flexible hours including evenings and some weekends.  Possibility of occasional travel to other Galen campuses. 


Physical/Mental Demands & Work Environment: Must be able to sit at a desk for eight hours at a time.  Ability to spend most of the day talking to prospective students on the phone. 

Degree of Supervision: Minimal. 

Galen College Values:

Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

Character: I act with integrity and compassion in all I do.

Accountability: I own my role and accept responsibility for my actions.

Respect: I value every person as an individual with unique contributions worthy of consideration.

Excellence: I commit myself to the highest level of quality in everything I do.


At Galen College of Nursing, we offer a unique educational experience we call Pure Nursing.  With a focus on nursing education, our knowledgeable and caring faculty and staff take personal interest in helping our students achieve their goals. Galen is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Master's Degrees.  Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and master’s degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN).  For complete information related to Galen’s accreditation status, please visit our website.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


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Full-time • No Weekends

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For questions about your job application or this site, please contact:
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