LPN or Medical Assistant Quality Care Coordinator in Richmond, Virginia, United States
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LPN or Medical Assistant Quality Care Coordinator

Virginia Quality Care Partners
Richmond, VA, United States
Full-time • No Weekends
Supervisors Team Leaders and Coordinators   Job ID: 26479-58733
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SHIFT: No Weekends
SCHEDULE: Full-time

Virginia Care Partners is an innovative, physician-led network collaborating to change the way healthcare is delivered in the Richmond and Tri-cities area. Network members include primary care and specialty physicians and the nationally recognized HCA Virginia facilities. Measurable quality care; patient, physician and staff satisfaction; and efficient, coordinated care with the patient at the center of care are goals of the network. Network physicians, who want to meet the demands of an industry that is moving from fee for service to fee for value, are committed to improving care delivery that enhances the health and lives of our patients.  If you are an interested in being part of a forward-thinking team working at the forefront of payment reform, then apply today!

We are an office environment, provide telephonic patient care and work with practice staff so there are no beds in the office.

Position Summary: As Quality Care Coordinator, you will provide population outreach and quality metrics support for primary care physicians and the nurse consultants within the VCP network. This support will include, but not limited to, monitoring of progress towards network goals, gap management, reviewing medical record data/chart reviews to close gaps in care, transitions of care for identified populations, and care coordination to drive quality and cost outcomes for the attributed populations.

Major Responsibilities:

  • Review patients’ data including clinical/claims history, outpatient treatments, medications, electronic medical records, chart reviews or other information to assist in monitoring and facilitation of approved standards of care.

  • Assist with coordination of care/services as well as care transitions working with both internal and external entities

  • Analyze documentation and submit appropriate metric and reporting for Quality programs.

  • Conduct patient outreach to coordinate care for preventative and chronic disease management services to complete gaps in care.

  • Interacts with other departments to ensure the smooth transfer of member information across the continuum of care

  • Works closely with primary care offices either onsite or remotely to help provide support in managing the patient population including working and analyzing reports, identify opportunities for improvement, contacting patients via phone, mail or other means. 

  • Assist with referring to appropriate ancillary services such as payer specific CM/DM programs, BH resources, pharmacist support, and other resources as identified.

  • Assist assigned practices with managing their populations that can include, but not limited to, specific chronic diseases, high ER utilizers, medication compliance, and other identified areas of focus.

  • Monitor practice progress on an ongoing basis, which may include analysis of data and identifying opportunities for improvement.

  • Identifies problematic issues, determines reasons and actions taken to resolve, and escalates appropriately

  • Builds rapport and establishes credibility with the physician leadership and members.


Education and Experience:
  • LPN license  or successful completion of an accredited Medical Assistant Program
  • Knowledge of primary care practice process preferred

  • Experience with evaluating and monitoring data around quality metrics preferred.


Knowledge, Skills, & Abilities

  • Proficiency with MS Word, Excel, and Power Point required.

  • Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

  • Tactical execution - Effectively manage the project controls of complex processes
  • Energy – Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time

  • Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

  • Ability to travel within the Richmond Metro/Tri-Cities region
Vacation, 401k, Employee Stock Purchase Plan, Paid time off.
Dental, vision, life and disability insurance, wellness resources and flexible spending accounts, along with other voluntary benefit options and programs.
Tuition Reimbursement Program 
Student Loan Assistance 
  • Providing versatile work environment where everyone is treated with fairness, dignity and respect.
  • Recruiting and retaining a diverse staff reflective of the patients and communities we serve.
We are an Equal Opportunity Employer celebrating diversity. We do not discriminate on the basis of race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, gender identity, protected veteran status, or any other legally protected category in accordance to applicable federal, state, or local laws.


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


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Virginia Quality Care Partners
Full-time • No Weekends

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For questions about your job application or this site, please contact:
HCAhrAnswers at 1-844-422-5627 option 1.

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