Technical Analyst II in Houston, Texas, United States
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Technical Analyst II New

Houston, TX, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Information Technology   Job ID: 6179
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Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Technical Analyst II opening with HCA Houston Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

At HCA Houston Healthcare, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K(100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • HomeAuto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

Learn more about Employee Benefits

We are seeking a(an) Technical Analyst II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES – The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. SUPERVISOR – Manager of Server Administration 

DUTIES INCLUDE BUT ARE NOT LIMITED TO: 

  • Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products 
  • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users 
  • Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed 
  • Logs and tracks problems; reviews problem tracking databases 
  • Mentors, trains and supports entry-level technical analysts • Performs facility-based moves, adds, and changes (MACs), as needed 
  • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures 
  • Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted 
  • Aids and trains users on division and facility technology 
  • Performs preventative maintenance 
  • Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software 
  • Effectively works with customers, Service Desk and Technical Services personnel • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance 
  • Adheres to and supports HCA IT&S standards, policies and procedures 
  • Maintains and protects confidentiality with regard to all aspects of patient care and employee information 
  • Adheres to Code of Conduct and Mission & Value Statement 
  • Other duties as assigned 
KNOWLEDGE, SKILLS & ABILITIES 

  • Manages and prioritizes workload 
  • Demonstrates ability to multi-task; Possesses strong analytical skills 
  • Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
  • Effectively communicates verbally and in writing 
  • Possesses proficiency in MS Office applications 
  • Must be able to drive to assigned sites to complete work 
EDUCATION 

  • Bachelor’s degree in information systems or healthcare related field is preferred 
EXPERIENCE 

  • Must have three years IT experience CERTIFICATE/LICENSE 
  • Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification 
  • Valid state drivers license and proof of auto insurance

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Details

Information Technology
Full-time • Days 7-10 Hrs/Wkdays Only

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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