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Description
Do you have the career opportunities as a PBX Operator you want in your current role? We have an exciting opportunity for you to join St. David’s North Austin Medical Center, a facility that is part of the nation's leading provider of healthcare services, HCA Healthcare.
At St. David’s North Austin Medical Center we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:
- Student Loan Repayment
- Tuition Reimbursement/Assistance Programs
- Paid Personal Leave
- 401k (100% annual match – 3%-9% of pay based on years of service)
- Identity Theft Protection discounts
- Auto, Home, and Life Insurance options
- Adoption Assistance
- Employee Stock Purchase Program (ESPP)
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated PBX Operator like you to be a part of our team.
As a PBX Operator, you will be under the general supervision of the Security Supervisor, will operate and monitor all aspects of the security console, fire alarm system, and functions of the security department.
- You will answer and transfer incoming calls from both internal and external callers in a timely fashion with strong customer service skills
- You will operate the hospital phone system in an Automatic Call Distribution (ACD) environment to process calls
- You will provide information to callers as requested or ask suitable questions to best refer the caller to the appropriate hospital personnel or department
- You will monitor alarm systems and execute paging for emergency communication procedures and alarm signals as fire, bomb threat, weather threat, missing baby or patient, disasters, and cardiac arrest
- You will have strong knowledge of hospital codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel is notified
St. David’s North Austin Medical Center, which is part of St. David’s HealthCare, is a 425-bed multi-specialty, acute care facility dedicated to the highest level of women’s health services, including maternity and newborn care with Level I, II and III nurseries at the adjacent St. David’s Women’s Center of Texas. The facility also features a 24-hour emergency department, the Texas Institute for Robotic Surgery, the Bariatric Center, Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, inpatient and outpatient surgery and acute inpatient and outpatient rehabilitation, among many others. St. David’s North Austin Medical Center is also home to St. David’s Children’s Hospital. St. David’s Surgical Hospital, which opened in October 2016, is a campus of St. David’s North Austin Medical Center.
HCA Healthcare has been continually named a World's Most Ethical Company by Ethisphere since 2010. In 2018, HCA Healthcare spent an estimated $3.3 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Experience
- Previous experience as a PBX operator or working with automated call distribution systems
Education
- High School Diploma, GED or equivalent
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