Customer Service Representative  in Foster City, California, United States
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HCA Healthcare

Customer Service Representative

Foster City, CA, United States
Full-time • No Weekends
Admitting Registration Clerical and Scheduling   Job ID: 24614-100452
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SHIFT: No Weekends
SCHEDULE: Full-time


Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join the nation's largest provider of healthcare services as a Customer Service Representative. 

HCA Healthcare is a national leader in providing modern, culturally competent, patient-centered care and we are driven by a single goal: the care and improvement of human life.

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.

The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). We lead a collection of highly motivated healthcare professionals just like you and creative leaders who are committed to excellence in every patient interaction. Are you excited yet?


Pacific Partners Management Services (PPMSI) is a managed services organization formed in 1997 with administrative offices located in Foster City, CA.  We provide services to IPAs in the Santa Clara and Monterey Bay areas.  Our managed care and ACO services support approximately 1,000 independent physicians and include executive management, full financial services, utilization management, quality improvement, credentialing, contracting, claims processing and provider and member network services.



PPMSI is part of HCA Physician Services Group (PSG), the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 750 practices, Urgent Care Facilities, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated and innovative leaders who are committed to excellence in every aspect of their career.


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What you will do in this role:

The Customer Service Representative’s primary function is to answer member telephone calls and correspondence, research issues and respond to member and provider inquiries and concerns.


  1. Answers member and provider telephone calls within performance standards, following departmental procedures.
  2. Researches and responds to caller’s questions and concern received via telephone and mail and on-line.
  3. Responds in writing or with appropriate telephone contact to inquiries.
  4. Coordinates resolution of member issues with Claims department.
  5. Coordinates resolution of provider issues with Network Management, Medical Management and Claims departments.
  6. Logs and /or tracks caller contacts in the computer system.
  7. Conducts member/provider satisfaction surveys as instructed.
  8. Assists in stuffing envelopes for mass mailing, as required.



What Qualifications you will need:

  1. High School diploma or equivalent.
  2. Minimum 2 years’ experience in provider or customer service, preferably in a high volume call center environment.
  3. Ability to understand health plan benefit programs sufficiently to explain programs to members.
  4. Effective written and verbal communication skills, particularly skilled in handling telephone contacts.
  5. Ability to research questions, identify issues and route system or procedural problems to the supervisor.
  6. Ability to understand the computer system and be proficient in accessing history and data files on line.
  7. Ability to work well within a team environment.


HCA Healthcare ranks on Fortune’s list of Most Admired Companies for three consecutive years and HCA ranks 63rd on the Fortune 500 list. In addition, Ethisphere named HCA as one of the World’s Most Ethical Companies. We want you to join our tradition of excellence. Intrigued? We’d love to hear from you.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified, you will hear from one of our Practice Managers. We are actively interviewing so apply today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


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Full-time • No Weekends

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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For questions about your job application or this site, please contact:
HCAhrAnswers at 1-844-422-5627 option 1.

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