Senior Systems Engineer in Nashville, Tennessee, United States
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HCA Healthcare

Senior Systems Engineer

Nashville, TN, United States
Full-time • Days 7-10 Hrs/Wkdays Only
Information Technology   Job ID: 1181
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Description

Do you want to join an organization that invests in you as a  Senior Systems Engineer? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

At HCA Healthcare, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Student Loan Repayment
• Tuition Reimbursement/Assistance Programs
• Paid Time Off and Paid Family Leave
• 401k (100% annual match – 3%-9% of pay based on years of service)
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)
• Flexible spending accounts
• Short and long-term disability coverage
• Legal benefits and pet insurance
• Discounted Auto, Home, and Life Insurance and Identity Theft Protection

For more benefits details click here.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Systems Engineer like you to be a part of our team.

What makes ITG unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry.  As a part of that, we exist to Raise the bar, Unlock possibilities, and Care like family.

The Senior Systems Engineers’ role is to ensure the stability and integrity of the Automation Center of Excellence (ACoE) across the HCA Healthcare enterprise Systems.

This is achieved by planning, designing and developing systems management applications across the organization.  In addition, the Senior System Engineer will participate with the installation, monitoring, maintenance, support and optimization of all system and application management hardware, software and communication links.  These responsibilities will also require SME knowledge skillsets across the server, network and monitoring application technologies, services and components.  Position must keep updated on the latest monitoring technologies and services so that the enterprise system environment is strategically enhanced to proactively meet the HCA Healthcare customer/business requirements and maintain service level.

This individual will also analyze and resolve ACoE hardware and software problems in a timely and accurate fashion, and provide end user and internal team training where required.  Position often will interact daily with the division, CSS, testing services, product analysts, BA’s, leadership, design and build, business owners/partners, vendors and other ITG staff/management.  There will also be some interaction with the end users/customers on developing alerting solutions that meet HCA Healthcare business requirements.  Excellent written and oral communications for presentations, technical white papers and networking proposals will be required.  The ability to facilitate and document next steps from a meeting to move projects forward are also a key role for this position.  Project management and problem management skills are required to effectively meet HCA Healthcare business objectives and SLAs.

As part of the drive to ensure reliability and performance of our application(s) the Senior System Engineer should be able to develop scripts and or programs utilizing a variety of tools and skillsets to help respond to system’s needs.  These efforts should be done in accordance with standard SLDC methodologies and practices.

The Senior Systems Engineer will provide leadership and mentorship to other members of the team in pursuit of these objectives.  They will build strong relationships within and outside the organization and stay engaged with industry standards and advances relevant to their roles and responsibilities and work introduce those to the organization.  The Senior Systems Engineer will work to identify gaps and opportunities for stability and growth of the ACoE applications and engage their team as well as others to achieve those goals in accordance with company directives and standards.

The Senior Systems Engineer must exhibit communication and leadership skills to maintain positive business relations with employees, customers, business partners, peers and other ITG personnel. Some of those expectations are:

- Change Management/Orientation: Has the capacity to remain objective and can focus on constructive change when it makes sense for the enterprise.

- Consultative Approach: Employs astute political judgment to involve all relevant stakeholders in major decisions; recognizes multiple agendas and makes/communicates final decision in ways that foster maximum ownership and minimum resistance.

- Hands on approach: Acts as role model for other leaders in maintaining an in-depth awareness of own area and others; demonstrates good working knowledge of current issues in areas with strategic links to own.

- Tough-Mindedness: Makes tough decisions that are in the best interests of the business without procrastinating or succumbing to undue pressure.

- Inspires: Wants to create value for our customers - someone who says "let me see what we can do", yet maintains uniformity.

- Vision and Communication as one attribute: Skilled in persuasion, influential.  Can communicate complicated technical scenarios in more common terms.

- Works towards a culture of Innovation: Encourages brainstorming and idea generation locally and within the larger HCA systems management community.

- Decision Making: Balanced risk taker in complex ambiguous environments, is O.K. with ambiguity and comfortable with models.

- Professionally knowledgeable.

- Coaching and Team Oriented Mindset: We will work collectively to solve issues and do what’s right for the business which may mean helping with other departments and vendor needs as necessary.  As new team joins, they will work to model best practice and help coach on the HCA Healthcare approach so that we can all support each other.

Major Responsibilities:

•Complex enterprise CPU, Server, storage and network designs utilizing best practice switching/routing technologies and topologies.  Strategic enterprise systems management planning and integration of new technologies.

•Script and Program development in a PowerShell, C and or a variety of tools and languages to remediate and automate system reliability and performance

•New and best of breed product and technology evaluations and research, integration testing proposals

•Partnering with platform vendors on product design enhancements to integrate new technologies

• Author technical white papers on new technologies and operational module development

• Subject matter expert on topics related to Windows OS, Microsoft SQL Server, IIS and other Microsoft related technologies

• All related SPLUNK, BMC, CA and Microsoft (SCOM) alerting protocols as well as reviewing additional alerting tools required for each individual application.

•Engineering consultations of Level III systems management troubleshooting/problem resolutions, protocol analysis, system troubleshooting/problem determination skills with trace/capture/analysis software

•System architecture and tiered application modules knowledge.  Understanding of end-to-end data flows and traffic patterns.

•System and application impact analysis and capacity planning

•Setting System Management standards and policies/procedural documentation and enterprise level system diagramming

•Project Management and problem management skill sets

•Training/Mentoring peers and other ITG staff

•Participate and lead troubleshooting and support of Microsoft SQL & Windows OS

•Installs, configures, and maintains the organization's Systems and Alert Management applications.

•Acts as organizational interface with vendor and provides internal analysis and support.

•Manages performance and maintains security of Systems Management applications.

•Manages performance of a multiple hardware and software platform interface at the most complex level.

•Design, install, configure, administer, tune, and optimize application systems servers and related components to achieve high availability and performance of the various business applications supported.

•Configures new implementations, and develops processes and procedures for ongoing management of the server environment.

•Expert recommendations for upgrades and improvements.

•Supports development of technical standards and application uses.

•Resolves alert management problems and offers technical assistance to users.

•Prepares specifications and programs of a highly technical or complex nature.

•Senior level position requiring advanced technical knowledge in areas of applications availability, system design, and update, storage, and retrieval methods.

•Analyzes user specifications and requirements.

•On Call work will be required.

EDUCATION

Bachelor's Degree Information Systems – Preferred

EXPERIENCE

5 or more years of experience in Systems Engineering - Required

Or equivalent combination of education and/or experience

LICENSES, CERTIFICATIONS & TRAINING

Professional Certifications in Associated Technologies - Preferred

OTHER SKILLS / QUALIFICATIONS

•Knowledge of Change Management Best Practices - Required

•Knowledge of CPU, Server, Storage, and Network Design Best Practices - Required

•Ability to create scripts and programs to automate system reliability and performance - Required

•Knowledge of technology landscape - Required

•Knowledge of Integration best practices - Required

•Ability to build and manage vendor relationships - Required

•Knowledge of Windows OS, Microsoft SQL Server, IIS and other related technologies - Required

•Knowledge of SPLUNK, BMC, CA and SCOM alerting protocols - Required

•Ability to troubleshoot problems and determine RCAs for issues - Required

•Knowledge of system architecture and tiered application modules - Required

•Ability to install, configure, and maintain a wide range of applications and hardware - Required

•Skill in managing performance and administering application and system security - Required

•Ability to manage performance of a multiple hardware and software platform interface - Required

•Ability to design, install, configure, administer, tune, and optimize application system servers and related components - Required

•Ability to install, configure, administer, tune, and optimize application software installs and implementations - Required

•Ability to review systems and recommend upgrades and improvements - Required

•Ability to develop and document technical standards and application uses - Required

•Skill in resolving alert management problems - Required

•Skill in problem and issue resolution - Required

•Skill in written and verbal communication - Required

•Ability to build strong and positive relationships and quickly earn the trust of sponsors and key stakeholders; lead and inspire teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity. - Required

•Ability to facilitate diverse groups of people in a problem-solving environment - Required

•Ability to meet deadlines and set clear expectations - Required

•Ability to communicate effectively with individuals at various levels within the organization - Required

•Ability to work independently and in a team environment - Required

•Ability to multitask, managing multiple projects and priorities - Required

•Ability to be detail oriented and organized - Required

•Ability to be adaptable and flexible and to handle ambiguity and changing priorities - Required

•Ability to be a creative thinker, always looking for a “better way” to deliver value - Required

•Behavior constituting professional demeanor and positive attitude - Required

•Ability to conduct system and application impact analysis and capacity planning - Preferred

•Skill in setting system management standards and policies - Preferred

Travel Required

Occasional Travel: The job may require travel from time- to-time, but not on a regular basis.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Systems Engineer opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Information Technology
Full-time • Days 7-10 Hrs/Wkdays Only

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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