Call Center Operator in Pensacola, Florida, United States
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West Florida Hospital

Call Center Operator

Pensacola, FL, United States
Full-time • Nights (rotating weekends)
Admitting Registration Clerical and Scheduling   Job ID: 00060-11059
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SHIFT: Nights (rotating weekends)
SCHEDULE: Full-time

West Florida Healthcare is a 515 bed facility and proud to be the area's leading health care facility in quality outcomes performance. West Florida Healthcare is also the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. West Florida Healthcare is also the first hospital in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. In addition, West Florida Healthcare is an Advanced Primary Stroke Center and offers specialized Emergency Department services tailored specifically to the needs of seniors as well as a Kids' ER dedicated to serving the emergency medical needs of children. The West Florida Healthcare campus includes the acute care hospital, the area's only comprehensive, CARF-accredited physical rehabilitation hospital, and a behavioral health facility. Affiliated with HCA, the nation's leading provider of healthcare, West Florida Healthcare meets the community's healthcare needs in major services such as cardiology, cardiovascular surgery, oncology, orthopedics, robotic-assisted surgery, critical care, neurology/neurosurgery, emergency care, urology, behavioral health, gastroenterology, obstetrics, pulmonary, and rehabilitative medicine.

 Primary Duties:
  • Provide customer service in the Hospital Call Center, Front Desk and Pavilion Front Desk.  Answer and route incoming calls; take, process and dispatch maintenance work orders, monitor hospital alarms and call codes.
  • Provide Physician Paging services and take, process and route consults.  Follows policies and procedures of West Florida Hospital.  Participates in the Quality Improvement process and adheres to standards of behavior.
  • Manage stress appropriately and can make decisions under pressure, handle multiple priorities, work in area that are confined and/or crowded.  Sedentary work with periods of standing, lifting, stooping, bending, walking, talking, answering telephones and using a computer. 
*Attendance and scheduling flexibility are essential to this position.  

You are worth more than a paycheck. Our Benefits Raise the Bar:

401(k) with an employer match up to 9%

Employee Stock Purchase Plan

Student Loan Forgiveness

Tuition Reimbursement

Paid Family Leave

Medical Plan Options, Dental & Vision

And much more!



  • High school diploma or GED required. 
  • Minimum 6 months customer service experience required.  A minimum of 1 year healthcare communication experience preferred.  
  • Ability to communicate in a professional manner and relay information accurately required.  
  • Ability to use a multi-line switchboard required. 
  • Basic computer skills required. 
  • Ability to read and comprehend written instructions and to follow verbal instructions required.  
  • Good analytical and customer service skills required.  
  • Ability to work well under pressure required


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


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Full-time • Nights (rotating weekends)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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Additional Job Applicant Resources

For questions about your job application or this site, please contact:
HCAhrAnswers at 1-844-422-5627 option 1.

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