Communications and Community Engagement Director in Miami, Florida, United States
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Mercy Hospital

Communications and Community Engagement Director

Miami, FL, United States
Full-time • Days (rotating weekends)
Directors and Managers   Job ID: 26110-14110
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SHIFT: Days (rotating weekends)
SCHEDULE: Full-time

Communications and Community Engagement Director, Full-time

Mercy Hospital
Miami, FL
Facility Description:


Since 1950 Mercy Hospital has been serving the healthcare needs of South Florida. Licensed for 488-beds, Accredited by the Joint Commission, Mercy Hospital is affiliated with more than 1,000 physicians representing a wide range of medical specialties to serve the residents of Miami-Dade county and surrounding communities. Services include emergency care, heart and vascular care, maternity and neonatal care (Level II NICU), as well as outpatient and CARF accredited inpatient rehabilitation. Accessible by land, air and sea, Mercy is designated by the Joint Commission as a Primary Stroke Center and the hospital’s Comprehensive Community Cancer Program is accredited by the American College of Surgeons Commission on Cancer.


Mercy Hospital is sponsored by the Sisters of St. Joseph of St. Augustine, Florida, and affiliated with HCA Healthcare’s East Florida Division. As Miami-Dade County’s only Catholic hospital, Mercy has maintained its reputation for excellence while following the Catholic tradition of caring for God’s people and providing spiritual support. Since its inception, Mercy Hospital has been dedicated to providing excellent medical care, while remaining true to its mission of caring for the physical and spiritual needs of all the people it serves.




We are committed to providing our employees with the support they need. At Mercy, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

  • Student Loan Repayment*
  • Tuition Reimbursement/Assistance Programs*
  • Paid Personal Leave
  • 401k (100% annual match – 3% to 9% of pay based on years of service)
  • Identity Theft Protection discounts
  • Auto, Home, and Life Insurance options
  • Adoption Assistance
  • Employee Stock Purchase Program (ESPP)*

*If applicable, please refer to the CBA or the local HR office to confirm if this benefit applies to your position.

Position Summary:

Reporting directly to the Division AVP of Strategic Communications with a dotted-line reporting relationship to the CEO, the Communications and Community Engagement Director sits on the hospital’s Administrative Leadership team playing a critical role in representing the voice of our customer, as well as serving as the lead hospital communicator/spokesperson both internally and externally. He or she develops annual PR & Communication plan to sync with Division-developed paid media plan for the hospital/market and drives our community and customer engagement to heighten our positive reputation within the community. The Director develops organic content (written, web, video) via tight connectivity with key service line leaders and physicians. He/she leverages this content to create dynamic materials, messaging, events and forums that will positively engage the community to choose this facility and measures success of all activities in order to refine and adjust as needed. The Director operates smoothly in a fast-paced, high-intensity matrix environment. Key areas of responsibility include:

  • Leadership and Collaboration
  • Earned Media Plan Execution
  • Customer Problem Resolution
  • Managing Public Relations, Marketing & Communications
  • Community Relations


  • Bachelor’s degree required
  • 3+ years relevant marketing experience
  • Acute hospital/healthcare environment experience strongly preferred
  • Effective management and communication skills; both orally and written 
  • Ability to effectively present information to top management and public groups. 
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Ability to travel from one location to another within the Division
  • May be needed to work early morning, evening and weekend hours; position includes overnight travel on an as needed basis



Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


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Directors and Managers
Full-time • Days (rotating weekends)

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For questions about your job application or this site, please contact:
HCAhrAnswers at 1-844-422-5627 option 1.

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