Patient Account Representative in Louisville, Kentucky, United States
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Parallon

Patient Account Representative

Louisville, KY, United States
Full-time  Work From Home 
Category: Admitting Registration Clerical and Scheduling • Job ID: 26587-187410

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Description

SHIFT: Work From Home
SCHEDULE: Full-time


Schedule: Monday-Thursday 1 PM- 10 PM EST, Friday 12:30 PM- 9:30 PM EST; Rotating Saturday 12 PM- 4 PM; Must be able to work EST schedule

 

Do you have a passion for healthcare and helping others? Do you enjoy working in a fast-paced, patient-centered environment? Jump-start your career at Parallon as a Patient Account Representative.

 

We offer you an excellent total compensation package, including competitive base salary, bonus potential, an excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO, medical, dental, vision, flex spending, life, disability, tuition reimbursement, student loan repayment, employee discount program and employee stock purchase program. We would love to talk to you about this fantastic opportunity.

 

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

 

 

 

As a Patient Account Representative, you will perform collection follow up on non-delinquent accounts for medical facilities in a high volume, inbound and outbound, call center environment. You will utilize excellent communication and customer service skills to resolve patient accounts. 

 
WHAT YOU WILL DO IN THIS ROLE?
  • You will refer calls/accounts to appropriate parties based on customer inquiries. 
  • You will identify problem accounts and escalate as appropriate. 
  • You will update the patient account record to identify actions taken on the account. 
  • You will work with patients and guarantors to secure payment on outstanding account balances. 
  • You will maintain minimum production and quality standards. 
  • You will achieve passing quality review scores per unit requirements. 
  • You will produce acceptable unit collection volumes. 
  • You will work within company attendance guidelines. 
  • You will provide excellent customer service. 
  • You will practice and adhere to the Parallon “Code of Conduct" philosophy and “Mission and Values Statement". 
  • You will attend Privacy and Security Training as required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
 

Qualifications

  • High School diploma or GED preferred
  • Minimum one year related experience preferred, preferably in healthcare

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#ParallonBCOM

 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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