Telecom Operator PRN in Gainesville, Florida, United States
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North Florida Regional Medical Center

Telecom Operator PRN

Gainesville, FL, United States
PRN/Per Diem • PRN
Admitting Registration Clerical and Scheduling   Job ID: 00039-18783
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Description

SHIFT: PRN
SCHEDULE: PRN/Per Diem


North Florida Regional Healthcare is an organization centered around the community hospitals in Gainesville, Florida -- North Florida Regional Medical Center (NFRMC). NFRMC is a 432-bed, full-service medical and surgical acute care center serving North Central Florida and offering comprehensive cardiovascular careoncologyorthopedicsneurosciencesminimally-invasive laparoscopic and robotic surgeryweight loss surgery and treatmentwomen’s health and wound therapy, among other services. 

 
POSITION SUMMARY:
Perform switchboard activities of the department in accordance with applicable administrative and regulatory requirements.
  • Pages all personnel as authorized in department procedures.
  • Pages, verifies, and records all emergency codes.
  • Notifies supervisor of any emergency situations.
  • Maintain departmental on-call scheduled as per policy.
  • Reports all telephone repair problems to appropriate areas as directed in department procedures.
  • Monitors all alarm indicators located in PBX Operator room: Medical gas alarm, Oxygen line pressure, Fire alarm panel. Reports immediately to Engineering department (or designee on call) when alarms go off.
  • Monitors dedicated CODE phone line at switchboard. Responds immediately if alarms activate as authorized in departmental procedures.
  • Maintains logs for beepers.
  • Accurately transfers calls to the correct extension or department. 
  • Uses two-way radio to contact security and transender and logs escort requests.
  • Uses beepers for both in-house and off-campus needs.
  • Reviews Communications Journal at the beginning of each shift.
  • Records information into Communication Journal, includes Codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.
  • Assists with long distance call access as requested for patients. Assists with long distance calls for all authorized hospital personnel as per policy.
  • Reports supply and equipment needs to supervisor.
  • Maintains neat and clean work area.
  • Utilizes the appropriate hospital inquiry system to facilitate inquiry to provide accurate patient location.
  • Performs other related functions as assigned.

Qualifications

Position Requirements:
Education:
  • Ability to read, write, and understand written and oral instructions.
Experience:
  • One year experience preferred but not required. 
  • Customer Service or Telephone Experience preferred.
Licensure/Certification:
  • None
Skills, Knowledge, and Abilities:
  • Proficient in English
  • Excellent customer service skills
  • Ability to work and remain calm under pressure
  • Ability to handle multiple priorities at one time
  • Ability to retain names and numbers
  • Must be dependable

An EEO/AA Employer M/F/V/D. Tobacco Free Campus

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For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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HCAhrAnswers at 1-844-422-5627 option 1.

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