DescriptionSHIFT: No Weekends
The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility ITG personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division ITG staff rotation. The Technical Analyst II adheres to and supports HCA Healthcare ITG policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
KNOWLEDGE, SKILLS & ABILITIES
•Manages and prioritizes workload
•Demonstrates ability to multi-task; Possesses strong analytical skills
•Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
•Effectively communicates verbally and in writing
•Possesses proficiency in MS Office applications
•Must be able to drive to assigned sites to complete work
Bachelor's degree in information systems or healthcare related field is preferred
Must have three years IT experience
•Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification
•Valid state drivers license and proof of auto insurance, if applicable
HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It’s an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleague’s unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we’re connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.
Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.
For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.Apply Now