SHIFT: No Weekends
UCF Lake Nona Medical
Center (UCFLNMC) is located in the southern
Orlando suburb of Lake Nona, which is known as Medical City. UCFLNMC is a
partnership facility owned by HCA Healthcare and the University of Central
Florida College of Medicine. It will be the first teaching hospital in
Central Florida. Construction began in October 2018. Slated to open in
late 2020, the 204,079-square-foot, 64-bed facility is expected to create more
than 300 jobs when it opens late next year.
UCFLNMC will be located immediately adjacent to the UCF College of
Medicine. It will be just minutes from the Orlando International Airport and
will be easily accessible from major roads including Florida’s Turnpike, State
Road 417 and the East-West Expressway.
Planned Core Services: General Surgery, Internal Medicine, OB/GYN, Emergency
Services, Pathology, Radiology and Anesthesia
Services: Cardiology, Oncology, Endocrinology,
Gastroenterology, Neurology, Critical Care/Pulmonary, Infectious Disease,
Rheumatology, Orthopedic Surgery and Urology
one year of Director of experience required. Director experience in patient
safety, risk or quality preferred.
to five years healthcare experience in patient safety, risk, and/or quality
required. Healthcare experience should be recent and within a clinical setting
such as Hospital, Ambulatory Surgery Center, etc.
Systems Thinking and
Reliable Design Expectations:
- Prevent future harm by
initiating and overseeing proactive evaluation and redesign of systems to
improve care processes (e.g. forcing functions, checklists, error
causation thinking, human factors, applied informatics, culture).
- Support improved outcomes by emphasizing both
appropriate behaviors and robust systems that include concise
accountability measures and follow-up.
- Improve consistent delivery of evidence-based care and
reduction in preventable harm by focusing on reliability and applying the
principles of reliable design.
- Reduce variation in care delivery. Partner with the
Patient Safety Organization to explore identified variations when
- Utilize alerts and best practices (e.g. Sentinel Event
Alerts) to perform gap assessments and implement strong actions that will
alleviate identified gaps.
Mitigation of Patient Safety Risk Expectations:
- Effectively report, investigate, and analyze patient
safety incidents, medical errors and potential risks in the facility.
- Facilitate thorough and credible serious event analysis
that result in strong sustainable improvement strategies.
- Facilitate thorough and credible failure mode effect
analysis to identify and mitigate unintended adverse patient outcomes and
evaluate effectiveness of process changes.
- Perform Patient Safety Rounds that identify patient
safety risks. Empower staff to identify and participate in resolution of
patient safety concerns.
- Coordinate disclosure of serious events to patients
and/or families in accordance with organizational policy and regulations.
- Assure timely reporting of Patient Safety Work Product
(PSWP) to the Patient Safety Organization.
- Actively participate in PSO learning collaboratives.
Ensure implementation of best practices, alerts, and updates to drive
patient safety improvement.
- Champion completion of Culture of Safety Survey.
- Facilitate analysis of culture of safety survey results
such that data-driven action plans lead to targeted outcomes.
- Support and encourage harm reporting throughout the
organization through a nonpunitive just event reporting system.
- Provide feedback that acknowledges both the value of
event reporting and review of reported events.
- Facilitate thorough and credible review of events that
address both system and individual accountability.
Patient Safety Education
- Include patient safety in new hire orientation
presentation (e.g. PSO membership, reporting expectations, safety culture)
- Provide ongoing education to leaders, clinicians and
staff on the science of safety (high reliability, effective communication,
sustaining awareness/alertness) and patient safety initiatives.
Executive and Clinical Leaders Expectations:
- Join with facility leaders to identify and hardwire
behavioral norms (e.g. use of briefs, debriefs, NPSGs) that promote a
culture of safety.
- Partner with facility leadership to establish
activities that enable and sustain an open and fair environment promoting
learning, safe systems, and appropriately managing behavioral choices
related to patient safety (e.g. Patient Safety Rounds, Event Response,
Patient and Family
- Engage patients/families when appropriate in the
patient safety program.
- Seek input from patients/families involved in harm or
close call events as appropriate.
Measureable Reduction in
Avoidable Harm Expectations:
- Oversee the management and use of event information to
benchmark and track progress to zero avoidable harm.
- Provide analysis and identifying trends from reports
(e.g. PSIP data, SHARP report, Service Line Dashboards) to track progress
of improvement strategies. Spread and sustain improvement.
- Present informative and actionable patient safety
reports to appropriate committees to include high level presentations to
Leadership, Medical Executive Committee and Board of Trustees. Include the
patient’s story of harm. Work with facility leaders and managers to ensure
thorough, credible and timely event management.
- Certification in Patient Safety (CPPS) required; If not already
CPPS, must obtain certification within first 18 months of hire.
- CPHRM required; If not already CPHRM, must obtain certification
within first 18 months of hire.
- Other licenses/certifications required by State
- Bachelor’s Degree in Healthcare related field required.
You are worth more than
a paycheck. Our Benefits Raise the Bar:
- 401(k) with an employer match up to 9%
- Employee Stock Purchase Plan
- Student Loan Assistance
- Tuition Reimbursement
- Paid Family Leave
- Medical Plan Options, Dental & Vision
- And much more!
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