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Junior Help Desk Analyst

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Richmond, VA, United States

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SHIFT: No Weekends

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.


At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional a la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement and student loan repayment programs.


HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Jr. Help Desk Analyst to help us reach our goals. Unlock your potential here!


As a Jr. Help Desk Analyst, you will ensure the highest quality of Information Systems support by providing assistance to end users over the phone.


What you will do in this role:



  • Provide technical phone support to internal and external users.

  • Enter all problems/requests into helpdesk tracking application. Resolve or escalate when appropriate.

  • Follow up on existing work orders to ensure timely resolution.

  • Identify, analyze, and coordinate resolution to problem trends received at the helpdesk.

  • Actively interacts with development and other departments for CBO needs.

  • Self-Manages assigned projects.

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.


    KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

  • Customer Service skills required

  • Knowledge of research techniques to analyze and make recommendations.

  • Knowledge of computers and their applications.

  • Ability to analyze IS reports.

  • Presentation skills required.

  • Documentation skills required.


EDUCATION – High school diploma or GED; Associate's or Bachelor's degree preferred. Equivalent work experience with emphasis in Computer Science, Information Systems or Business.


EXPERIENCE – At least 2 years helpdesk experience. 1-2 years experience with PC maintenance. Relevant education may substitute experience requirement.



Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100.


We are a family 270,000 strong! Our Talent Acquisition team is reviewing applications immediately. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your resume today to join our community of caring!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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Facility: Parallon
Job ID: 08648-171918
Category: Information Technology
Contract: Full-time
Shift: No Weekends
Job Class: Regular

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