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Senior Member Support Analyst

Nashville, TN, United States

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SHIFT: No Weekends

SCHEDULE: Full-time

At HealthTrust we are committed to strengthening provider performance and clinical excellence through an aligned membership model and the delivery of total spend management advisory solutions that leverage its operator experience, scale and innovation. We are headquartered in Nashville, Tennessee, and serve over 1,500 hospitals and health systems, and more than 31,000 other member locations including ambulatory surgery centers, physician practices, long-term care and alternate care sites.

HealthTrust is part of the HCA family, a Fortune 100 company with more than 200,000 employees and one of the nation's leading providers of healthcare services.  HCA operates over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life.

Job Summary

As a Senior Member Support Analyst on the Client Services team you will be responsible for providing excellent business analysis, project management, and general customer service for InVivoLink’s internal and external clients. As a member of the Client Services team you work closely with customers and all areas of the organization to ensure execution of day-to-day operational and product management activities.  Common projects will include supporting software implementations, monitoring software utilization, maintaining InVivoLink’s implant database, QA'ing and submitting reports, managing ticketing and support calls, and other internal or customer-facing projects.  Excellent communications and a learning mindset are critical competencies for success in this role.  


Duties (included but not limited to):

  • Execute on standard and custom reporting using Excel, Tableau, and presentation software (ex. Powerpoint).  Run reports, QA data, look at outliers, tell stories that drive value.
  • Assist other InVivoLink operations staff with implementation project management activities such as training, system configuration, and adoption tracking.
  • Respond to online tickets and phone calls with excellent customer service according to InVivoLink service levels.
  • Classify implant catalog data and assist with content management activities as needed.
  • Assist the account management team with external communications and other activities as needed.
  • Support Internal Product Development
  • Track and report on service activities to guide InVivoLink quality improvement.
  • Become a voice within the company to help synthesize customer requests and push new and innovative workflows to better the entire product offerings.
  • Lead projects for the team and play a strategic role in feedback for the Product team to make enhancements.
  • Contribute to the advancement of the Client Services function by designing and implementing improvements in report generation processes, product offerings, and other assets.


Education and Experience
  • Bachelor's Degree
  • 3-5 years of experience preferred 

Benefits of working at HealthTrust

Our benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k with a company match, paid time off, medical, dental, vision, flex spending for both health and day care, life insurance, disability, tuition reimbursement and student loan repayment, employee discount program, employee stock purchase program.


We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Facility: Invivolink
Job ID: 10250-2827
Category: Sales and Business Development
Contract: Full-time
Shift: No Weekends
Job Class: Regular

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