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PBX Communication Operator

Lone Tree, CO, United States

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Description

SHIFT: PRN

SCHEDULE: PRN/Per Diem

PRN/Per Diem

Sky Ridge Medical Center, which opened in Lone Tree, CO in 2003, is a full-service, destination hospital with 284 beds. We have a reputation for clinical excellence and world-class service, and have been recognized as one of the Top 20 Most Beautiful Hospitals in the country by Soliant. We offer compassionate care through our patient-centered programs, which include: adult and pediatric ERs, comprehensive Cancer Center, an advanced Wound Care Center, an award-winning Women’s Hospital, and a state-of-the-art Spine and Total Joint Center. With a reach that covers Highlands Ranch, Lone Tree, Parker, Castle Rock and Littleton, as well as Douglas and southern Arapahoe counties, Sky Ridge has become the hospital of choice for thousands. We’re proud to have orthopedic surgeons available 24/7, a Level II trauma center and around-the-clock emergency care available to meet the needs of our community. We strive to go beyond your expectations in service to you and your family.

 

 

POSITION SUMMARY:  The PBX Operator is responsible for the ongoing operations for the communications/switchboard functions for the hospital.  The Operator is responsible for compliance with policies and procedures as they relate to communications operations throughout the hospital.   The Operator is responsible for the monitoring and reporting all life safety alarm systems for the hospital.  This position is responsible for 24-hour varying shifts to ensure PBX functions, including on-call availability 24 hours/day.  This position is responsible for the operation of all hospital paging systems including the overhead paging system, courtesy pagers, and personal pager system.  The Operator is responsible for the administration and maintenance of the paging system for all hospital paging systems and the integration of the paging systems.  This individual ensures courteous telephone service and respect to all customers at all times.  The Operator demonstrates the ability to handle stressful situations with good judgment, tact and diplomacy in reference to customer concerns.  The Operator assists the Manager in compiling information for the development of management summary reports of telecommunication system usage on a monthly basis.  The position maintains confidentiality of information and in accordance with regulatory agencies and HealthONE/HCA Sky Ridge policies.  The Operator has knowledge of all emergency procedures required by the Communication department.  The Operator is responsible for answering departmental telephone calls, issuance of long distance authorization codes, assisting patients and visitors with long-distance calling from courtesy phones, filing, typing, preparing work orders and purchase orders and functioning in an operational capacity when needed.  This position is essential in the functions of the entire Communications department.  Serves as the primary contact for the hospital and as a resource for the hospital in facilitating/coordinating the answering of telecommunication questions.

 

 

Qualifications

Licensure/Certification/Registration: None

 

Education: High School or GED preferred

 

Experience: Minimum 2 years PBX experience.  Knowledge/experience of Nortel and Call Pilot strongly preferred.

 

Knowledge, Skills and Abilities: Knowledge of hospital operations and switchboard use.  Excellent customer service and communication skills.  Able to maintain confidentiality. A high degree of accuracy and attention to detail is required. Must exhibit well-defined verbal and written communication skills.  Must have basic knowledge of personal computer and software applications, (Nortel preferred) which support the department.  Must have proven communication experience.  Healthcare background or exposure a plus.  Must exhibit sound judgment and problem solving skills.

 

Orientation Period: Orientation will be contingent upon experience, as determined by the PBX Supervisor.


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Sky Ridge Medical Center
Facility: Sky Ridge Medical Center
Job ID: 08936-78820
Category: Admitting Registration Clerical and Scheduling
Contract: PRN/Per Diem
Shift: PRN
Job Class: PRN

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