POSITION SUMMARY: The PBX Operator is responsible for the ongoing operations for the communications/switchboard functions for the hospital. The Operator is responsible for compliance with policies and procedures as they relate to communications operations throughout the hospital. The Operator is responsible for the monitoring and reporting all life safety alarm systems for the hospital. This position is responsible for 24-hour varying shifts to ensure PBX functions, including on-call availability 24 hours/day. This position is responsible for the operation of all hospital paging systems including the overhead paging system, courtesy pagers, and personal pager system. The Operator is responsible for the administration and maintenance of the paging system for all hospital paging systems and the integration of the paging systems. This individual ensures courteous telephone service and respect to all customers at all times. The Operator demonstrates the ability to handle stressful situations with good judgment, tact and diplomacy in reference to customer concerns. The Operator assists the Manager in compiling information for the development of management summary reports of telecommunication system usage on a monthly basis. The position maintains confidentiality of information and in accordance with regulatory agencies and HealthONE/HCA Sky Ridge policies. The Operator has knowledge of all emergency procedures required by the Communication department. The Operator is responsible for answering departmental telephone calls, issuance of long distance authorization codes, assisting patients and visitors with long-distance calling from courtesy phones, filing, typing, preparing work orders and purchase orders and functioning in an operational capacity when needed. This position is essential in the functions of the entire Communications department. Serves as the primary contact for the hospital and as a resource for the hospital in facilitating/coordinating the answering of telecommunication questions.
Education: High School or GED preferred
Experience: Minimum 2 years PBX experience. Knowledge/experience of Nortel and Call Pilot strongly preferred.
Knowledge, Skills and Abilities: Knowledge of hospital operations and switchboard use. Excellent customer service and communication skills. Able to maintain confidentiality. A high degree of accuracy and attention to detail is required. Must exhibit well-defined verbal and written communication skills. Must have basic knowledge of personal computer and software applications, (Nortel preferred) which support the department. Must have proven communication experience. Healthcare background or exposure a plus. Must exhibit sound judgment and problem solving skills.
Orientation Period: Orientation will be contingent upon experience, as determined by the PBX Supervisor.