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PBX Communication Operator

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Lone Tree, CO, United States

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Description

SHIFT: PRN

SCHEDULE: PRN/Per Diem

PRN/Per Diem

Sky Ridge Medical Center, founded in 2003 is a full service, destination hospital with 284 beds in Lone Tree, CO. We have a reputation for clinical excellence and world-class service. We offer compassionate care through our patient-centered programs, which include: adult and pediatric ERs, comprehensive Cancer Center, pregnancy and childbirth in our Women’s Hospital - the largest birth center in CO, Spine and Total Joint Center – largest in CO, and a new advanced Wound Care Center. Think world class care with superior clinical outcomes… close to home. With a reach that covers Highlands Ranch, Lone Tree, Parker, Castle Rock and Littleton, as well as Douglas and southern Arapahoe counties, Sky Ridge has become the hospital of choice for thousands. Our Level III trauma center, 1,200 physicians and around-the-clock emergency care and orthopedic surgeons available 24/7, is ready to meet the demands of the community. We strive to go beyond your expectations in service to you and your family.

 

Our Values: Our core values are designed to guide our organization in its commitment to serve, to heal and to care for you. 

  • We believe safety and quality of care are the keystones of our work. 
  • We treat each other and our patients with compassion and respect. 
  • We are honest and ethical in all we say and do. 
  • We demonstrate our commitment to excellence by persistently exploring growth and improvement opportunities. 
  • We exceed the expectations of our patients, families and the community. 
  • We accomplish our mission and vision through collaboration and teamwork. 
  • Our team of physicians, nurses, therapists, technologists, pharmacists, residents, dietitians, and support staff is dedicated to ensuring you receive the highest standard of patient care and comfort during your stay. 
  • Although many of the staff will not have the privilege of meeting you directly, they are working together to speed your recovery.

Here is what we can offer you:
• Tuition Reimbursement & Student Loan Repayment
• Certification Bonus and Voucher system
• Dependent Scholarship
• 401k (3%-9% match based on tenure) 
• Employee Stock Purchase Plan
• Full Medical, Dental, and Vision insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Financial Wellness Program with a CFP
And more…

 

 

POSITION SUMMARY:  The PBX Operator is responsible for the ongoing operations for the communications/switchboard functions for the hospital.  The Operator is responsible for compliance with policies and procedures as they relate to communications operations throughout the hospital.   The Operator is responsible for the monitoring and reporting all life safety alarm systems for the hospital.  This position is responsible for 24-hour varying shifts to ensure PBX functions, including on-call availability 24 hours/day.  This position is responsible for the operation of all hospital paging systems including the overhead paging system, courtesy pagers, and personal pager system.  The Operator is responsible for the administration and maintenance of the paging system for all hospital paging systems and the integration of the paging systems.  This individual ensures courteous telephone service and respect to all customers at all times.  The Operator demonstrates the ability to handle stressful situations with good judgment, tact and diplomacy in reference to customer concerns.  The Operator assists the Manager in compiling information for the development of management summary reports of telecommunication system usage on a monthly basis.  The position maintains confidentiality of information and in accordance with regulatory agencies and HealthONE/HCA Sky Ridge policies.  The Operator has knowledge of all emergency procedures required by the Communication department.  The Operator is responsible for answering departmental telephone calls, issuance of long distance authorization codes, assisting patients and visitors with long-distance calling from courtesy phones, filing, typing, preparing work orders and purchase orders and functioning in an operational capacity when needed.  This position is essential in the functions of the entire Communications department.  Serves as the primary contact for the hospital and as a resource for the hospital in facilitating/coordinating the answering of telecommunication questions.

 

 

Qualifications

Licensure/Certification/Registration: None

 

Education: High School or GED preferred

 

Experience: Minimum 2 years PBX experience.  Knowledge/experience of Nortel and Call Pilot strongly preferred.

 

Knowledge, Skills and Abilities: Knowledge of hospital operations and switchboard use.  Excellent customer service and communication skills.  Able to maintain confidentiality. A high degree of accuracy and attention to detail is required. Must exhibit well-defined verbal and written communication skills.  Must have basic knowledge of personal computer and software applications, (Nortel preferred) which support the department.  Must have proven communication experience.  Healthcare background or exposure a plus.  Must exhibit sound judgment and problem solving skills.

 

Orientation Period: Orientation will be contingent upon experience, as determined by the PBX Supervisor.


Sky Ridge Medical Center
Facility: Sky Ridge Medical Center
Job ID: 08936-78820
Category: Admitting Registration Clerical and Scheduling
Contract: PRN/Per Diem
Shift: PRN
Job Class: PRN

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