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PBX Phone Operator

Chattanooga, TN, United States

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Parkridge Medical Center – Chattanooga, TN


Parkridge Medical Center has served the community for nearly 40 years. Over the years, we have built a reputation for advanced technology and compassionate care, making us a hospital of choice for patients seeking quality treatment in the community. From our comprehensive cardiac services program to orthopaedics and oncology care at The Sarah Cannon Cancer Center at Parkridge, we are proud to be one of Chattanooga’s best hospitals for healing. Parkridge Medical Center was the first hospital in the area to offer robotic surgery, and features the area’s most knowledgeable and experienced robotic surgery team. The Parkridge Medical Center Emergency Department is an Accredited Chest Pain Center, making it a natural choice for those suffering from cardiovascular events when every minute matters.

Parkridge is currently looking for a PBX Phone Operator (PRN/As Needed).

Job Summary:
  • Receive and direct all incoming calls to the appropriate party, in a timely and professional manner. 
  • Coordinates with  Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources. 
  • Coordinates with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted. 
  • Assists in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason. 
  • Coordinates with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.
  • Pre patients who present for Respond assessments.
  • Registration duties as assigned by management.
  • Other duties as assigned by management.

Hospital-wide expectations of all positions:

  • Presents self to patients/customers in a professional manner.
  • Actively demonstrates care and concern to patients/customers.
  • Actively listens to patients/customers. 
  • Is teamwork-oriented.
  • Communicates in a positive, effective manner at all times, with all individuals.
  • Seeks opportunities for learning and completes all education requirements & other activities needed to maintain competency
  • Is an active participant in  performance management process
  • Reports errors in accordance with procedures
  • Gives appropriate customer service to all patients, visitors, physicians and co-workers while showing courtesy, compassion and respect.
  • Demonstrates good problem solving skills, making sure that problems are taken care of, calling on other knowledgeable parties as needed.
  • Chooses appropriate channels and times to discuss complaints or concerns.
  • Maintains confidentiality by following hospital rules and reminding others when necessary.
  • Participates in continuous quality improvement activities by making suggestions for improvement and helping to make positive changes.
  • Keeps supervisor appropriately informed of daily activities and developments.
  • Accurately performs assignments in a timely manner.
  • Is consistently on time and has good attendance.
  • Stays informed regarding hospital and department issues by attending meetings, reading correspondence.
  • Actively participates in personal development plans by attending education programs and professional development activities.
  • Actively participates in the team spirit of the department, helping to accomplish the department mission and lending a helping hand to other members of the team as appropriate.
  • Maintains environment of care standards by knowing and following procedures in life safety, fire safety, infection control, universal precautions and security.
  • Provides accountability for recruitment and retention activities as evidenced by feedback on employee satisfaction survey.
  • Reports errors in accordance with procedures
  • Acts in a courteous, friendly and helpful manner.
  • Employee demonstrates an understanding of the HCA Code of Conduct and the objectives of the ethics and compliance program, as evidenced by participation in annual training and adherence to regulations and policies.


  • High School Graduate or GED
  • PBX/Customer Service Experience Preferred

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Parkridge Medical Center
Facility: Parkridge Medical Center
Job ID: 00031-14654
Category: Admitting Registration Clerical and Scheduling
Contract: PRN/Per Diem
Shift: PRN
Job Class: PRN

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