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Customer Advisor

Nashville, TN, United States

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Description

SHIFT: No Weekends

SCHEDULE: Full-time

Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

JOB TITLE: Customer Service Representative
GENERAL SUMMARY OF DUTIES - Works with customers to address inquiries and concerns related to the
patient’s account.
SUPERVISOR - Support Services Manager
SUPERVISES - N/A
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Talk with customers by phone or in person to obtain information needed to complete tasks
• Confer with other staff members to obtain additional information and clarification needed to resolve customer
concerns
• Reconcile accounts according to insurance contracts
• Review accounts for appeal requests and forward appropriately
• Review accounts for duplicate or charge errors, forwarding to audit if necessary
• Correct or add insurance information to bill account
• Encourage payment from patient through credit card, check or payment arrangement
• Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via
telephone or mail
• Assist patient account inquiries by courteously supplying accurate and timely information, including bills
• Follow all guidelines and policies for PAS employees, both general policies and those specific to customer
service activities
• Maintain a courteous and professional attitude with customers and coworkers
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by
consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and
systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
properly, spell correctly and transcribe accurately

Qualifications

EDUCATION
• High school diploma or GED required
EXPERIENCE
• At least one year of customer service experience required
• Relevant education may substitute experience requirement
CERTIFICATE/LICENSE - N/A

#ParallonBCOM
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Parallon
Facility: Parallon
Job ID: 08942-00002
Category: Finance Accounting Billing Claims and Revenue
Contract: Full-time
Shift: No Weekends
Job Class: Regular

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