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Process Improvement SWAT Manager

Nashville, TN, United States


SHIFT: Work From Home

SCHEDULE: Full-time



The Manager of Performance Improvement is responsible for managing hospital-based multi-disciplinary teams to specific business and financial objectives. The Manager is responsible for developing, coordinating, and following up on process and cost efficiency solutions with facility-based performance improvement teams. They are responsible for working closely with the Subject Matter Experts (SMEs) and the Lean Six Sigma Directors to develop cost savings and process improvement ideas. This position directs multi-disciplinary teams using a defined performance improvement methodology. The Team Lead Director manages the set up of hospital-based team meetings, supplies teams with relevant data, and engages team members throughout project life cycle. This position regularly updates the Site Lead Director and AVP of PI regarding the progress of hospital-based teams and any roadblocks to success.

• Develops, coordinates, and follows through on team ideas and solutions.
• Develops and monitors status of milestones and project plans.
• Assists in facilitating multiple teams; including the collection, dissemination, and organization of meeting tools, data, and assignments.
• Assists in analyzing comparator and benchmark data to make cost and process efficiency recommendations in line with facility or team financial objectives.
• Collaborates with other HCA facilities and corporate departments to disseminate process improvement Best Demonstrated Practices for achievement of team goals.
• Participates in updating the Performance Improvement toolkit and other process improvement methodologies for departmentally focused engagements in areas such as Radiology, Laboratory, Pharmacy, Therapies, nursing, and support services.
• Serves as a liaison between Site Lead, SMEs, and hospital team members.
• Practices and adheres to the HCA "Code of Conduct" and "Mission and Value Statement."
• Other duties as assigned.

• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Contribution to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
• Customer Focus and Relationship Building – Making customers and their needs a primary focus on one’s actions; developing and sustaining productive work relationships.
• Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization.
• Project Management- applies tools and processes to identify, communicate and manage project goals, schedules, responsibilities, progress, performance and priorities
• Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Use of Technology – Ability to navigate Lawson Payroll Module, understanding of Kronos, Concur and other Payroll Systems
• PC Skills – Demonstrated proficiency in PC applications required.




• Bachelor’s degree required

• 1-2 years relevant work experience
• Must be proficient in written and verbal skills
• Experience within healthcare operations preferred
• Travel required, 80%

CERTIFICATE/LICENSE: Project Management Professional preferred


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Facility: HCA Healthcare
Job ID: 10215-26077
Category: Education Training and Professional Development
Contract: Work From Home
Shift: Full-time
Job Class: Regular

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