Sr EHR Support Analyst in Sugar Land, Texas, United States
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HCA Houston Healthcare

Sr EHR Support Analyst

Sugar Land, TX, United States
Full-time • No Weekends
Information Technology   Job ID: 1404003
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Do you have the career opportunities as a Sr. EHR Support Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.


HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Sr. EHR Support Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Sr. EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.

The Sr. EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.


  • Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
  • Leads and facilitates multiple facility core clinical systems team on clinical IT activities
  • Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues
  • Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
  • Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products
  • Provides on-call assistance as needed.
  • Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
  • Facilitates and manages maintenance of multiple facilities specific dictionaries
  • Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities
  • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed
  • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications
  • Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities
  • May develop clinical application reports as needed
  • Performs quality audits and tracks metrics related to clinical application use
  • Participates in meetings as a member of facility clinical leadership for supported facilities
  • Promotes system security and patient confidentiality and helps ensure compliance
  • Coordinates the execution and use of tools for audits
  • Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership
  • Adheres to Code of Conduct and Mission & Value Statement
  • Participate in special projects as needed and performs other duties as assigned


  • 5+ years


  • Bachelor’s Degree Preferred



  • Understanding of clinical operations and application support processes and workflow
  • Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
  • Demonstrated ability to establish and build strong relationships across a broad range of personality types
  • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
  • Demonstrated customer orientation
  • Excellent leadership and teaching abilities
  • Demonstrated advanced computer skills
  • Understanding of reporting tools functionality and capabilities
  • Must be able to drive to assigned sites to complete work


  • Proficiency in various programming and clinical application reporting tools
  • Customer service orientation and/or training


  • Three to five years’ experience in clinical application support or related clinical work experience


  • Possession/Maintenance of specialty clinical licensure is strongly desired. 
  • Valid state driver’s license and proof of auto insurance, if applicable.


• Bachelor's degree preferred

PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffingassistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.

OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Sr EHR SUpport Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Information Technology
Full-time • No Weekends

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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