Patient and Family Svc Rep PRN

Description

Introduction

Do you want to join an organization that invests in you as a Patient and Family Svc Rep PRN? At Memorial Health University Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Memorial Health University Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient and Family Svc Rep PRN like you to be a part of our team.

Job Summary and Qualifications

The Patient and Family Services Representative acts as an information and guidance resource in designated areas throughout the hospital to enhance the total patient and guest experience. Provides patient activity coordination, patient flow direction and problem solving. Welcomes visitors and establishes positive first impressions. Answers telephones in a professional and courteous manner directing inquiries to appropriate location. Provides navigational assistance to visitors and patient families, escorting them to destination when appropriate. Designated areas include and are not limited to the service desks at Day Surgery, the main entrance reception desk, lobby pavilion, 2nd floor mother/baby, icu waiting areas, Heart and Vascular Tower and Emergency Department. Take ownership of and respond to complaints, concerns and other matters registered with the concierge in a timely manner, following up until issue is resolve

What you will do:

• Serve as first point of contact for guests and is responsible for establishing a positive first impression. Answers telephones, reviews and disburses general patient information, and assists individuals with way finding. Responsible for the service area and assuring the area to be safe, clean, well organized, and visually appealing for guests.
• Coordinates communication between patients, families, and staff. Responsible for notifying family members of visitation information for specific service area. 
• Responsible for collecting appropriate contact information from families in order to coordinate communication with nurses and physicians when family members need to be updated about patient condition. 
• Responsible for constant contact with families in order to assure adequate communication and satisfaction with services provided. 
• Escorts family members to recovery room, consultation rooms and other areas to ensure easy navigations within the facility.
• Establishes a friendly service environment in specific high traffic flow locations throughout the hospital. Interacts with guests to identify needs, concerns and initiates service recovery in a timely and professional manner. 
• Refers service issues to the Complaint and Grievance Compliance Coordinator as appropriate.
• Participates in implementation of departmental service initiatives to improve the level of customer service for patient sand families.
• Maintains an awareness of current patient satisfaction scores and takes initiative to provide and coach other team members on superior customer service at all times.
• Works with and trains volunteers to assist in service desk functions.

What qualifications you will need:

• High school Diploma or equivalent
• Previous experience in customer service required 

Memorial Health University Medical Center has provided quality healthcare services since 1955, giving patients access to highly-trained physicians and advanced technology. Our 600+ bed hospital is one of the region's leading acute care facilities that serves 35 counties across southeast Georgia and southern South Carolina. Located in Savannah, Georgia, we are a regional referral center for heart care, cancer care, trauma care, children's care, high-risk pregnancies and high-risk newborn care. Our hospital includes the region's only Level I trauma center and children's hospital, as well as the Savannah campus of Mercer University School of Medicine.

At Memorial Health, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient and Family Svc Rep PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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