Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Advisor WFH today with Work from Home.
Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Come join our team as a Virtual Patient Advisor. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
A Patient Advisor is responsible for working with customers to address inquiries and concerns related to patient accounts. (This position would handle patient calls and other responsibilities as assigned).
What you will do in this role:
Talk with customers by phone or in person to obtain information needed to resolve inquiries.
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forward appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Identify problem accounts and escalate as appropriate
Analyze, process and index correspondence via CWF (if applicable).
Maintain compliance with pool completion requirements (if applicable)
Maintain required productivity and QA standards
Document in the patient account record to identify actions taken on the account
Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
This position required 90% of your day on the phone.
Qualifications you will need:
High School Diploma or GED or related experience in lieu.
Minimum one year related experiencepreferred, preferably in healthcare.
Relevant education may substitute experience requirement.
Work from home roles require employees must have high speed internet 25 MB download and 6 MB upload.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Advisor WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.Learn more about HCA Healthcare chevron_right
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HCAhrAnswers at 1-844-422-5627 option 1.