Call Center Operator

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Call Center Operator with HCA Florida West Hospital you can be a part of an organization that is devoted to giving back!

Benefits

HCA Florida West Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Florida West Hospital family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Call Center Operator to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Call Center Operator  is the primary point of contact for new and existing patients seeking to schedule appointments with our providers.

Responsibilities include:

• Initial contact for incoming calls. Calls may be related to patient scheduling, care or unrelated calls for direction or instruction.
• Complete intake assessment as needed from callers.
• Determine scheduling needs based on intake responses, location and other factors.
• Schedule initial appointments utilizing EHR system.
• Respond to medical records request as required.
• Track incoming referral information. Maintain referral reporting systems.
• Enter phone notes in a timely and accurate manner.
• Reliable attendance required to ensure consistent excellent customer service.

What qualifications you will need:

• High school diploma or equivalent. College preferred.
• Experience in medical office with high call volume preferred.
• Experience with patient intake processes preferred.
• Superior time management skills and a self-starter.
• Excellent communication skills and proven record of building and maintaining positive relationships. Ability to build rapport with patients and others quickly.
• Organized and detailed orientated with thorough follow up ability.
• Knowledge of insurance coverage and claims process preferred.
• This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

HCA Florida West Hospital is a 515-bed facility. We are proud to be the area's leading health care facility in quality outcomes performance. We are the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. Our hospital is the first in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. We have an Advanced Primary Stroke Center. We provide a specialized Emergency Department tailored to the needs of seniors and children. We have a Kid’s ER dedicated to our youngest patients. We are the area’s only comprehensive CARF-accredited physical rehabilitation hospital. Our facility has a behavioral health facility. We offer services including cardiology, cardiovascular surgery, oncology, and orthopedics. Other services that we offer include robotic-assisted surgery, critical care, and neurology/neurosurgery. We also offer urology, gastroenterology, obstetrics, and pulmonary and rehabilitative medicine.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Call Center Operator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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