Instructional Technology Support Specialist

Description

Introduction

Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision! We change the life of one to care for the lives of many. Jump-start your career as a Instructional Technology Support Specialist today with Work from Home.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our students’ lives and you have the opportunity to make a difference. We are looking for a dedicated Instructional Technology Support Specialist to be a part of our team.

Job Summary 

Provide direct support to an assigned academic department or campus to assist Faculty, Program Directors, Department Chairs, and Deans in the utilization of classroom technology, configuring and maintaining web-enhanced and online courses, provide technical assistance for the course staging process, and weekly maintenance and monitoring of web-enhanced and online courses. Additional primary duties include implementing LMS applicable, CRF approved course changes such as revising course content pages, rubrics, gradebook configuration, and other LMS native content. Ensures course standards are met as part of continues quality improvement standards such as student success, faculty retention, and customer satisfaction.

Essential Duties 

1. In direct service of an academic department, collaborate with deans, faculty, and instructional design team to ensure that courses are accessible and functional for faculty and students. 
2. Provide staging course setup support to online faculty.
3. Review staging courses using the staging course checklist criteria.
4. Review live, master, and staging courses for accuracy as compared to the syllabus. Communicate with faculty and dean when inaccuracies are identified and make revisions as directed. 
5. Finalize staging and master courses, making sure that the layout of each course is consistent with programmatic expectations and key components are present (syllabus, course maps, etc.). 
6. Update basic content in courses as directed (make revisions to gradebook, rubrics, course outcomes, student learning outcomes, reading assignments, etc.). 
7. For ground-based positions, provide support for computerized testing and instructional classroom technology. 
8. Works closely with the online team and the ground campus administration in support of applications utilized by faculty in the delivery of online, hybrid, and web-enhanced courses. 
9. Utilize critical thinking and prioritization skills, to ensure that the online courses and projects are completed in a professional and timely manner. 
10. Identify patterns where there are gaps in the faculty’s compliance with Galen’s staging course and facilitation expectations as needed. 
11. Provide direct support to faculty for hosting web conferences. 
12. Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.). 
13. Create technical support and “How-To” video to assist faculty and students. 
14. Maintain records and prepare weekly, monthly, and annual reports as directed. 
15. Document current and new processes. 
16. Course monitoring for basic facilitating expectations.
17. Provide additional assistance to manage tier 1 support tickets for internal Online Support ticket

Other Duties 

1. Collaborate with faculty, staff, students, IT, Academics, and Instruction as needed.
2. Engages in continuous quality improvement.
3. Participate as a team member in support of Galen’s iCARE principles and efficient departmental functioning. 
4. Perform other duties as assigned.

Qualifications

Education: A minimum of an Associate’s Degree; Bachelor’s Degree preferred. 

Experience: Minimum of one (1) to two (2) years’ experience working with a learning management system. Previous learning management technical support or information technology support experience in higher education desired. 

Special Qualifications: Working knowledge of Microsoft Office products. Working knowledge of HTML. Must have excellent interpersonal, written, oral and technical skills. Must be highly organized with the ability to work in a team environment, multitask, and prioritize projects. Flexible schedule to provide occasional weekend support, scheduled around term starts. Ability to demonstrate initiative, critical thinking, and effective communication skills while responding to multiple priorities and demands. Must be internally motivated, have a strong sense of urgency and ability to work under pressure to meet deadlines. 

Physical/Mental Demands & Work Environment: Must be able to sit at a computer desk for up to eight (8) hours per day 

Degree of Supervision: Minimal.

Galen College of Nursing is a college focused on expanding access to quality nursing education.  Our culture is at the forefront of everything we do.  We offer a unique educational experience called Pure Nursing.  With a focus on nursing education, our knowledgeable and caring faculty and staff take personal interest in helping our students achieve their goals. Galen is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Master's Degrees.  Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and master’s degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN). At Galen we change the life of one to care for the lives of many. 

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Be a part of an organization that invests in you. We are actively reviewing applications for our Instructional Technology Support Specialist opening. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in nursing education!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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