IT Support Technician

Description

Introduction

Galen College of Nursing is a vibrant and growing, single-purpose nursing college focused on expanding access to quality nursing education.  Our culture is at the forefront of everything we do.  Galen’s fundamental goals are to be the best place for nursing education and the best place to work and one cannot be true without the other.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:

• Tuition Reimbursement/Assistance Programs
• Paid Personal Leave
• 401k (100% annual match – 3%-9% of pay based on years of service)
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)
• Mental Health Coverage

Learn more about Employee Benefits

As you consider joining Galen, please carefully consider how you will model the culture we embrace and look to sustain.  A culture where good ideas can come from anywhere and transparency is vital.   Respect, accountability and integrity are non-negotiables, and commitment is created and sustained through the development of all employees.  We care about each other and our students.  We look for ways to exceed expectations and we are always looking for ways to improve and grow, while delivering the promise of extraordinary nursing education, matched only by a commitment to our students’ success.

If you feel our culture aligns with your strength of experience, attitude, and authentic desire to work with great people to help change lives, we’d love to talk!

Position Overview 

1. Assist in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, and provisioning mobile devices.
2. Assist with computer, network, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices as needed.
3. Provide desktop application support for Windows, Microsoft Office, and various software applications.
4. Assist the MC IT team with inventory, asset management, documentation, and utilization tracking.
5. Troubleshoot computer, phone, and network problems for users in person, by telephone, or remotely, using basic trouble ticketing software.
6. Install, configure, and maintain Windows operating systems and desktop applications.
7. Maintain MC copiers and copier supplies.
8. Other duties and projects as assigned.

Education: Associate degree in Information Technology or related field desired. Experience and applicable IT certifications may be substituted for education on a case-by-case basis.

Experience: Minimum of two years experience in IT desktop support, customer service, helpdesk, and general technology support in a business environment.

Skills/Special Qualifications:

• Customer satisfaction- and service-oriented.
• Good interpersonal, typing, and verbal/written communication skills; good prioritization and multitasking skills.
• Fast, solid learner and collaborator. Professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable, and dedicated.
• Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus.

Physical/Mental Demands & Work Environment: Ability to climb ladders, lift, move, and carry typical IT hardware up to 30 – 50 pounds.

Degree of Supervision: Minimal for customer service and technology support roles and tasks, moderate for IT-related projects.

Galen College Values:

Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

Character: I act with integrity and compassion in all I do.

Accountability: I own my role and accept responsibility for my actions.

Respect: I value every person as an individual with unique contributions worthy of consideration.

Excellence: I commit myself to the highest level of quality in everything I do.

At Galen College of Nursing, we offer a unique educational experience we call Pure Nursing.  With a focus on nursing education, our knowledgeable and caring faculty and staff take personal interest in helping our students achieve their goals. Galen is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Master's Degrees.  Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and master’s degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN).  For complete information related to Galen’s accreditation status, please visit our website.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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