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Description
Introduction
Do you want to join an organization that invests in you as a Unified Communication Engineer? At Memorial Health University Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
Memorial Health University Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated UC Engineer like you to be a part of our team.
Job Summary and Qualifications
The Unified Communication Engineer is responsible to perform moderately complex unified communications telephony support to support division based installation of Unified Communication and equipment. Under minimum supervision is responsible for providing routine move add change requests as well as telephone programming to dial plans and dial route patterns. Responsible to respond to trouble tickets and work order requests to support customer requests for telephony and video support. Responsible for the programming and deployment of telephony endpoints and fax services. Utilizes software and hardware tools, identifies, and diagnoses routine to moderately complex problems and factors affecting network performance. Serves as Subject Matter Expert for telephony issues to support local facility staff for all unified communications issues. Follows established procedures for supporting business service applications, routers, switches, servers, circuits and other computer hardware infrastructure. Applies technical skills and procedures appropriate for the position.
General responsibilities:
- Install unified communication applications; internal/external servers, network hardware, and related infrastructure.
- Provide Move, Adds, and Changes for telephony request to include programming and deploying of end points as well as software groups, system parameters, class of service.
- Support Voice Mail (Unity Connections) support for routine individual user requests as well as hunt groups, call vectors, automatic call distribution groups (ACD's).
- Perform all unified communication administration on voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory.
- Ability to monitor unified communication voice operations to identify and solve technical operating problems.
- Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response.
- Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution.
- Install, troubleshoot and maintain telephony infrastructure to support fax machines.
- Install, troubleshoot and maintain interface between Unified Communications infrastructure and facility overhead paging infrastructure.
- Install and maintain cabling plant infrastructure for Analog telephony installations that are supported on Unified Communications Infrastructure.
- Ability to comprehend and implement best practices for Unified Communications, analyze routine production problems and select corrective action.
- Interfaces with customers and senior engineers to translate business acumen and rules into unified communication application requirements and deliverables.
- Researches error messages and uses analytical and problem solving skills to take necessary corrective actions.
- Maintains unified communication architecture diagrams, problem documentation and actions taken.
- Guide, train, instruct, and assists Associate Engineers and peers on unified communications best practices and resolving technical issues.
- Customer service orientation: Asks questions and conducts investigations in response to customers’ requests for assistance on day-to-day needs. Updates customers on progress. Instructs customers on how to use applications and apply them to their business processes. Escalated to appropriate parties as needed.
- Flexibility: Translates changes in circumstances and sets criteria by which to re-prioritize works. Responds to change be learning new tasks, learning additional responsibilities, and absorbing additional work. Works around constraints and limitations.
- Problem solving: Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggest alternative approaches that meet the needs of the organization. Escalate issues with suggestions for further investigation and options.
- Attention to detail: Ensures that work meets quality standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in assigned tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.
- Risk Management: Identifies risks as incidents occur within own area of works. Takes action to prevent problems recurring. Follow established risk-monitoring procedures.
- Vendor Management: Follows procedures for working with vendors and partners in resolving day-to-day problems within defined guidelines. Suggests improvements in workflows and handoffs between vendor and partners and their own organization. Escalates non-routine questions and problems.
- Foundation Architecture Knowledge: Understands the concept and usefulness of foundation architecture in the development and deployment of software and hardware. Can describe foundation architecture in their own work area.
- Network Technology Knowledge: Applies and interprets the fundamental principles of network technology. Solves day-to-day data and voice networking problems. Undertakes routines preventative maintenance and troubleshooting on components used in voice and data networking. Reports on problems and may recommend appropriate remedial action.
- Adheres to and supports HCA IT&S standards, policies and procedures.
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
- Adheres to Code of Conduct and Mission & Value Statement.
Expertise and familiarity needed in the following areas:
- Organizational Support – Follows policies and procedures
- Planning/Organizing – Prioritizes and plans work activities, uses time efficiently
- Dependability – Takes responsibility for own actions, responds to management direction, keeps commitments
- Quality – Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality
- Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment
- Professionalism – Approaches others in a tactful manner, reacts well under pressure
- Adaptability – Adapts to change, manages competing demands; Changes approach or method to best fit the situation.
- Able to deal with delays, or unexpected events.
- Strong troubleshooting skills and a bit-level understanding of core networking technologies to include routing and switching with an emphasis on Cisco network equipment.
- Ability to configure basic to medium complexity routing and switching configurations and troubleshooting network switch problems
- Ability to configure and troubleshoot legacy telecom PBX based systems to include administration, configuration, and troubleshooting.
- Proficient knowledge regarding network design and the different protocols to include routing and switching technologies
- Proficient knowledge for unified communications with detailed knowledge of Cisco Voice over IP Telephony to include: Call Manager, Unity Connections, Emergency Responder, Presence, Expressway.
Education & Expreience:
- Appropriate Technical Training
- 3 Years relevant work experience
SPECIAL QUALIFICATIONS:
- CCNA or CCNA-Voice (Unified Communications) preferred
NOTE: This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).
ITG transforms healthcare and gives
people healthier tomorrows. We deliver information technology strategy, support,
and solutions. ITG improve and enhance patient care and business operations. We deliver services at
administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states
and the United Kingdom. Our team works to move healthcare forward. We do this by
seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. . In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the
delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our UC Engineer opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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