Emergency Communications Dispatcher Air Ground in Asheville, North Carolina, United States
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Mission Health

Emergency Communications Dispatcher Air Ground

Asheville, NC, United States
Part-time • Nights (Rotating Weekends)
Materials Management Supply Chain and Logistics   Job ID: 881995
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Do you have the career opportunities as a(an) Emergency Communications Dispatcher Air Ground you want with your current employer? We have an exciting opportunity for you to join Mission Health which is part of the nation's leading provider of healthcare services, HCA Healthcare.


Mission Health, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Emergency Communications Dispatcher Air Ground where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Position Description: Emergency Communication Dispatcher (Communication Specialist) is an essential role to ensure the safety and efficiency of Mission Health’s Medical Transports. Focused on safety, high-quality patient care and customer satisfaction, this role is responsible for call-taking and dispatching of ground and air ambulances for the Mountain Area Medical Airlift / Ambulance (MAMA) program. The Communication Specialist/Dispatcher must be skilled in multi-tasking to receive, process, and arranges requests for emergent and non-emergency medical transportation. Ensuring the most appropriate unit is assigned in a timely manner; coordinates all aspects of the mission and always monitors the location of all transport units while maintaining safety as a priority. Collects and maintains accurate records of all information received via requesting personnel, aviation staff, transport crews and leadership personnel. This information will include pre- and post-transport patient documentation and transport records. Responsible for appropriately initiating the Post Accident Incident Plan (PAIP) and following the established procedures. Responsibilities are accomplished and based on MAMA & Mission Health System mission, vision, and values.

Introduction / Program Background: Mission Health, based in Asheville, North Carolina has been providing critical care air and ground medical transport through Mountain Area Medical Airlift (MAMA) since 1986. With two helicopters available 24 hours a day from bases in Asheville and Franklin, MAMA provides air medical services to 18 western North Carolina counties, eastern Tennessee, northeast Georgia and northern South Carolina. From premature infants in respiratory distress to serious traumatic injuries, MAMA's nurses, paramedics and respiratory therapists are trained to provide quality care in transport under medical direction from Mission Hospital. MAMA (Ambulance), formerly Regional Transport Services (RTS), at Mission Health completes roughly 25,000 inter-facility ALS ground transports, NICU transports and discharges per year while managing over 360 dedicated Critical Care Transports annually. Our team adopts progressive care models, future growth and strategic planning to continue being a leader in our industry. We continually commit to patient-centered care dedicated to quality outcomes for our patients and community. The Emergency Communications Dispatcher is an essential role and part of the MAMA air & ground medical transport team.

  • High School Graduate / GED

No Travel Travel Required

2 years experience Required Years of Experience


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Part-time • Nights (Rotating Weekends)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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