Lead Customer Support and Purchasing

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Description

Introduction

Do you want to join an organization that invests in you as a(an) Lead Customer Support and Purchasing? At HealthTrust Performance Group, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HealthTrust Performance Group, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Lead Customer Support and Purchasing like you to be a part of our team.

Job Summary and Qualifications

Provides lead support and coordinates the daily workload and activities of the ROi Customer Service Call Center and Purchasing for all of ROi Supported entities. Responsible for training and overseeing team member processes. These tasks include purchase order assistance such as calling in rush orders to vendors, order status, tracking and expediting, CSC order assistance, sourcing alternatives items, etc. We also help train customers on requisition software and give guidance related to our standard processes, preferred vendors, and supply chain standardization, ROi Transportation support and Contracts.

• Monitors the daily tasks and workload of the Customer Service Call Center staff, redirecting workload tasks as needed. These duties may include requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement of rush orders, confirmation and tracking follow up, and expediting of purchase orders for products and services for the Customer you’re in charge of supporting. Works with the Operations team to facilitate late/stat orders requests for the customer.
• Ensures that adequate purchasing processes are applied to daily requisition and purchase order management. Provides training to team members in this area to ensure they are knowledgeable on processes.
• Provides front line support to Hospital Supply Chain customers regarding supply chain issues.
• Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Capital Purchasing and Local Supply Chain.

Qualifications

Education: High School diploma required, Bachelor’s Degree – Emphasis in Business Management, Administration or Marketing preferred

Preferred Licensure: CIAC Certification

Experience: 

• 5 years customer call center or customer service experience
• 2 to 3 years supervisory or lead experience
• Experience training, coaching and educating co-workers and/or customers 
• Demonstrates professional and public relations skills with customers and at all levels of the organization
• Excellent communication skills (written and verbal)
• Strong basic computer skills especially within the Microsoft Office Suite
• General business knowledge and skills
• Strong organizational skills
• Excellent problem solving skills
• Attention to detail and the ability to follow through 

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Lead Customer Support and Purchasing opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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