Product Analyst in Nashville, Tennessee, United States
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HCA Healthcare

Product Analyst

Nashville, TN, United States
Full-time • No Weekends
Information Technology   Job ID: 822452
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Do you want to join an organization that invests in you as a Product Analyst? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.


HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Product Analyst like you to be a part of our team.

Job Summary and Qualifications

Provides development, subject matter expertise, and support for the CRM applications. Ensures adequate support for CRM and all integrations into potential systems, including coordination and assistance with the product implementation and issue resolution, and working with the appropriate IT&S teams (e.g. Document Imaging, Clinical Systems, Client Support Services, DBA, etc.) and appropriate Vendor application resources as necessary. Analyzes business problems/opportunities in the context of requirements, and recommends and develops solutions that enable the organization to achieve its goals. Recommends changes to core IT&S infrastructure, current business/clinical processes, policies, and information systems that provide recognized business value. Works with other key project team members to define requirements, design the functional solution, identify and escalate project issues, and ensure the IT solution meets requirements.


Project Development

  • Provides knowledge-based input related to process design and communicating requirements to product development, external solution providers, testing, and education/training.
  • Act as a Product Analyst within CRM and project Integrations, including requirements gathering, design, development, and testing for support
  • Participate in requirements validation and feasibility analysis with respect to CRM
  • Accurately report issues and status to project management
  • Possess knowledge and experience with different phases of testing (unit testing, integration testing, performance testing).
  • Possess excellent communication skills to interface with various stakeholders from business consumer to technical staff.
  • Be incorporated into development teams from design to deployment of enterprise services.
  • Research and become the Subject Matter Expert (SME) on the interaction of the Service with source systems as well as interaction with the consumers (business users).

Production Support

  • Involved in troubleshooting activities
  • Is subject matter expert for assigned applications
  • Work on assignments involving the use of various technologies both old and new.
  • Complete assignments on time.
  • Work as part of a team and work independently.
  • Direct the performance of simple, moderate and complex troubleshooting / Maintenance assignments within the department
  • Able to establish and meet due dates
  • Provide after hours/on-call support as needed
  • Can resolve simple production support issues
  • Actively participates in meetings
  • Able to build strong relationships within department and with other project team members
  • Looks for ways to improve how and what we develop and makes suggestions
  • Take ownership of responsibilities, working individually or with teams to accomplish goals.
  • Expected to multitask
  • Other duties as assigned;  Overtime may be required to meet deadlines


  • Bachelor’s Degree preferred


  • 1 or more years

Other Qualifications:

  • Able to succinctly communicate verbally and in a variety of media.
  • Able to design and develop solutions to meet functional and non-functional requirements.
  • Demonstrated ability to facilitate diverse groups of people in a problem-solving environment.
  • Strong interpersonal skills and proven leadership skills working with diverse and complex projects.
  • Detailed oriented and analytical with good organization skills.
  • Must have the ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment.
  • Strong problem and issue resolution experience and create quality deliverables.
  • Possess good written and verbal communication skills and be able to communicate effectively with individuals at various levels within the organization.
  • Highly motivated and be able to work independently with little supervision.

Physical Demands / Working Conditions: Describe the physical activity required to perform the job such as visual acuity (near, far, depth and color perception), speaking, hearing, sitting, standing, walking, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, fine motor dexterity, repetitive motion, lifting (indicate pounds), pushing, pulling, grasping, etc. Describe the environmental conditions in which the work is performed including temperature, noise or vibration extremes as well as exposure to fumes, chemicals, infectious agents, etc. Indicate if any travel is required and what percentage of time is spent traveling. Indicate if overtime is typically required. Example for a typical office job: This job is a largely sedentary role operating in a typical office setting, routinely using standard office equipment such as computers and phones and requiring speaking, hearing, fine motor dexterity, and occasional overtime.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Product Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Information Technology
Full-time • No Weekends

COVID-19 Vaccination

In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, this role MAY require you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations, or to have applied for a medical or religious exemption (including booster for California). (For further clarification, please ask your recruiter.)

About HCA Healthcare

What matters most to our diverse and talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

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